Amanda Dias

Select Training and Management Consultancy LLC

Amanda comes with a unique background, working in the glamorous world of International Airlines for more than 11 years. She spent more than 10 years as Cabin Senior, Onboard Coach and Facilitator, possessing high levels of customer service and people handling skills, putting forward the desired information effectively and keen on taking challenging roles in life.

Amanda has successfully completed five and a half years in 2012 as Cabin Senior with Etihad Airways, where she was responsible for offering a 5-star service to guests. Whilst being an in-flight Supervisor, she took on the role of a trainer and did constant coaching, providing feedback and innovative ideas.

Whilst being a Service Facilitator, from the period 2007 to 2011, she had facilitated various leadership workshops such as; IFE training, Effectiveness of Good Communication, Customer Service Skills infused with art of service and so on, for cabin managers and cabin seniors who are now leaders onboard. She had also designed programmes for Service training which included slides and dynamic training mediums to be able to deliver high quality training in class, enabling her to develop her skills and has given exposure in a new area.

Amanda is a skilled and excellent development facilitator with the ability to excel through innovative techniques and out of box thinking. She offers strong interpersonal skills, combined with demonstrated strengths in development and facilitation. She combines superior business acumen and group facilitation skills with the ability to promote an all-inclusive, high-performing culture where team members embrace and leverage each other’s talents to achieve full potential, identifies needs, envisions programmes, and serves as a change agent, and collaborates with others and ensures seamless administration of programmes.

Having over 12 years of experience with Etihad Airways, Gulf Air and Jet Airways, in hospitality / aviation and customer service industry; Amanda was exposed to various challenges faced by an airline in customer satisfaction and managing consistency throughout the network within an airline. All of her roles have allowed her to gain more exposure with multi-cultural organisations. Through her training experiences, she has developed a passion for people development. She believes that, through effective training, people can be equipped with the necessary skills to enhance their performance that can significantly improve overall productivity and working relationships. She is passionate about inspiring lives and transforming people, so they can achieve their full potential. Amanda has a high energy in the training room, and the ability to fully connect with each individual delegate, ensuring they extract the maximum possible benefit from her training.

Amanda has an extraordinary skill to lead the diverse teams of professionals in training and learning design interventions, and facilitate training programmes in partnership with broad-ranging groups of stakeholders.

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