Workplace Diversity

SCHEDULE

No schedule at the moment

If you have three or more candidates or you would like to run this course as an in-house programme, please contact us.

COURSE AIMS

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Your participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community.

The Workshop Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Explain the definition, terms and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognise its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyse the situation, and take appropriate resolution action
  • Identify the process an organisation must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

SAMPLE COURSE CONTENT

Below is an example of the course content that highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior to the session(s).

Understanding Diversity
  • Related Terms and Concepts
  • A Brief History
  • A Legal Overview
Understanding Stereotypes
  • Stereotypes vs. Biases
  • Identifying Your Baggage
  • Understanding What This Means
Breaking Down the Barriers
  • Changing Your Personal Approach
  • Encouraging Workplace Changes
  • Encouraging Social Changes
Verbal Communication Skills
  • Listening and Hearing; They Aren’t the Same Thing
  • Asking Questions
  • Communicating With Power
Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
Being Proactive
  • Encouraging Diversity in the Workplace
  • Preventing Discrimination
  • Ways to Discourage Discrimination
Coping with Discrimination
  • Identifying If You Have Been Discriminated Against
  • Methods of Reprisal
  • Choosing a Course of Action
Dealing with Diversity Complaints as a Person
  • What to Do If You’re Involved in a Complaint
  • Understanding Your Role
  • Creating a Support System
Dealing with Diversity Complaints as a Manager
  • Recording the Complaint
  • Identifying Appropriate Actions
  • Choosing a Path
Dealing with Diversity Complaints as an Organization
  • Receiving a Complaint
  • Choosing a Response
Wrapping Up
  • Words from the Wise

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