Administration and Office Procedures


ILM

SCHEDULE

December 27 to December 28 Abu Dhabi, United Arab Emirates Register
January 24 to January 25 Abu Dhabi, United Arab Emirates Register
March 14 to March 15 Dubai, United Arab Emirates Register
April 11 to April 12 Abu Dhabi, United Arab Emirates Register
June 27 to June 28 Dubai, United Arab Emirates Register
July 15 to July 16 Abu Dhabi, United Arab Emirates Register
September 19 to September 20 Dubai, United Arab Emirates Register
October 10 to October 11 Abu Dhabi, United Arab Emirates Register
December 16 to December 17 Dubai, United Arab Emirates Register

 

COURSE AIMS

Today’s office is a dynamic place to work with global networking, communication and work flows becoming increasingly complex and challenging. In order to ensure the efficiency of the organisation, employers depend on office administrators to provide effective clerical support to all levels of management. Delegates will develop the necessary technical, organisation and interpersonal skills that will enhance their role as an effective member of the office team.

WHO WILL BENEFIT FROM THE COURSE?

Administrative staff and office secretaries who would like learn and understand the major functions of an office administrator.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Identify the roles and responsibilities of key administrative staff
  • Understand the activities of the organisation
  • Have a general knowledge of IT
  • Understand basic office procedures
  • Gain a better understanding of filing methods and procedures
  • Learn how to manage time efficiently and deal with stress management
  • Enhance communication and interpersonal skills
  • Practice professional business writing
  • How to be assertive in the workplace
  • Identify different types of templates for all forms of business correspondence – letters, memos, e-mails, minutes, etc.

SAMPLE COURSE CONTENT

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Roles and Responsibilities
  • Skills and Qualities
  • Roles of the Administration team
  • Departmental Functions
  • Ethics in the Workplace
  • Handling Difficult Situations
Planning and Organising
  • Define What is Planning
  • Understanding Planning Components
  • The Main Stages of Planning
  • Principles of Prioritising
  • Giving and Writing Clear Instructions
  • Allocate Resources to Achieve Objectives
  • Identifying Obstacles
  • SMART Objectives and Goals
  • Plan, Schedule and Prioritise Your Activities
Filing
  • Filing Methods
  • Filing Systems (Online Etc.)
  • Rules for Filing
  • File Retention Policies
  • Privacy and Security
Time Management
  • Managing Your Time
  • How Well Do You Manage Your Time?
  • Benefits of Managing Your Time More Effectively
  • Barriers to Time Management
  • How to Overcome the Barriers
  • Your Common Time Wasters
  • Eliminating Your Own Personal Time Wasters
  • Plan Each Day Efficiently
Interpersonal Skills
  • Communication
  • Learning to Listen
  • Dealing with Difficult People
  • Characteristics of Behaviour Patterns
  • Working with the Boss
  • Managing Change
Information technology
  • MS Overviewe
  • Keeping Information Private and Securee
  • Hardware and Softwaree
  • Ergonomicse
Business Writing
  • Problems Encountered When Writing
  • Organise Thoughts and Generate High Quality Content
  • Create a Plan for Letters, Memos and E-Mail
  • Keep Your Messages Short and Simple
  • Grab Your Reader’s Attention with a Strong Opening Line
  • Provide the Detail Needed to Support Your Writing
  • Write Proper E-Mail Messages

METHODOLOGY OF TRAINING

The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations

Recent Post

callback request

Your Name

Contact Number

Company

Location

Email

How did you hear about us?


Follow us on:

Abu Dhabi

P.O. Box 44705, Abu Dhabi,
United Arab Emirates
Phone: +971 2 6740340
Fax: +971 2 6743554

Dubai

P.O. Box 334058, Dubai,
United Arab Emirates
Phone: +971 4 2566414
Fax: +971 4 2566424