The Indispensable PA

SCHEDULE

December 13 to December 14 Dubai, United Arab Emirates Register

COURSE AIMS

A trained executive PA can help decision-makers deal with their overloads of information and data. The more skills executive PA’s have, the better equipped they will be to handle situations saving time and therefore benefiting the organisation as a whole. Discover industry best practices and systems for productively contributing to a professional work team.

Learn practical tools and techniques to empower you to rapidly develop your workflow, organisational and interpersonal skills to engage with people at all levels of business.

WHO WILL BENEFIT FROM THE COURSE?

Personal assistants and executive secretaries who require a high level of interpersonal, planning, time management and problem solving skills.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Understand the importance of professionalism for your business image and reputation
  • Explore the importance of a professional image
  • Improved ability to organise, plan, prioritise and self-manage
  • Identify the guidelines for building strong business relationships
  • Identify ways to solve problems diplomatically and creatively
  • Improve critical communication skills; listening actively, asking open questions to gather information and portraying the right style
  • Work effectively with your boss and colleagues
  • Manage the office when your boss is away
  • Developing strategies for managing difficult situations and people

SAMPLE COURSE CONTENT

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Your Roles
  • Knowing and understanding the organisation with which you work in
  • Identify what are the skills, qualities, roles and responsibilities of an executive PA
  • Understanding your own personality type and understand other basic personality styles
  • Improving the communication channels and prevent potential conflict
Dealing with your Boss!
  • Different Approaches to Managing Your Boss
  • Dealing with Your Boss’ Demands
  • Working with More Than One Boss
  • Juggling Deadlines
  • Handling Bosses from Each Different Personality Style Group
Feedbacks
  • What is Feedback?
  • How to Give Feedback Using ‘Co-Operation Techniques
  • Difficult Situations a PA May Have to Handle
Time Management
  • What is a Good Time Manager?
  • Benefits of Managing Your Time More Effectively
  • Prioritising Your Action Plans
  • Planning and Organising
Information Technology
  • Taking Care Of CDs, Flash Drives and External Hard Drives
  • Keeping Information Private and Secure
  • Hardware and Software
  • Ergonomics
  • Using Outlook to Manage Your Time and Appointments
Telephone Etiquette
  • Making and Taking Calls
  • Dealing with Enquiries
  • Controlling the Call
  • Ending the Call
  • Controlling Interruptions
Meetings, Agendas and Minutes
  • What is a Meeting?
  • Types of Meetings
  • Meeting Preparations
  • Roles in Meetings
  • Types of Minutes
Dealing with the Challenging
  • Staying Ethical When Dealing with Difficult People and Situations
  • Assertiveness Skills
Customer Relations
  • Who are Your Customers?
  • Understanding Customers’ Needs
  • Creating a ‘Customer-First’ Environment
  • Handling Customer Complaints

Methodology of Training

The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations
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Abu Dhabi

P.O. Box 44705, Abu Dhabi,
United Arab Emirates
Phone: +971 2 6740340
Fax: +971 2 6743554

Dubai

P.O. Box 334058, Dubai,
United Arab Emirates
Phone: +971 4 2566414
Fax: +971 4 2566424