Communication and Interpersonal Skills

SCHEDULE

September 24 to September 26 Abu Dhabi, United Arab Emirates Register
November 7 to November 9 Dubai, United Arab Emirates Register
December 19 to December 21 Abu Dhabi, United Arab Emirates Register

COURSE AIMS

This highly interactive workshop helps develop skills and strategies for successful communication in the modern business environment, beginning by looking at the definition of effective business communication, the use of appropriate language and tone, how to plan your communication, face to face communication, how to communicate effectively by phone and listening skills.

For the better part of every day, you are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help you understand the mechanics and methods of communication and how to make the most of them.

WHO WILL BENEFIT FROM THE COURSE?

Anyone who wants to improve their interpersonal communication skills to get the most out of interactions with colleagues and clients.

WHAT WILL YOU GAIN FROM THE COURSE?

  • Understand the principles of interpersonal skills
  • Learn strategies for communicating your message clearly
  • Understand the different communication styles and learn how to adapt to others
  • Receive feedback on your communication approach
  • Explore “Transactional Analysis” principles applied to interpersonal skills
  • Understand P-A-C ego states (modes)
  • Learn about non-verbal communication and P-A-C
  • Learn strategies to build ‘rapport’
  • Explore the communication process – I’m OK, You’re OK
  • Understand the barriers in communication
  • Recognise and use active listening skills
  • Practise tuning into others ego states (modes)
  • Explore some feedback techniques based on Transactional Analyses
  • Understanding aggressive, passive and assertive behaviour
  • Explore strategies to enhancing assertiveness

SAMPLE COURSE CONTENT

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Communicating with IMPACT
  • Understand the nature of communication
  • Communicating a positive image
  • Creating clear messages
Communicating with Styles
  • Discover your communication style
  • Recognising different communication styles
  • Communicating effectively with others
Transactional Analysis
  • Understand P-A-C
  • P-A-C on a Good Day vs on a Bad Day
  • Verbal Clues of P-A-C
  • Body Language and P-A-C
  • Build the Picture of P-A-C (Verbal and Body Language)
  • Learn to Identify P-A-C in Self and Others
Active Listening
  • Framework for Effective Listening
  • Getting Others to Listen to You
  • How to Focus While Listening
  • Using Physical Surroundings to Improve Listening Ability
  • Strategies to Better Listening
Barriers to Effective Communication
  • Types of Physical Interference Affect Communication
  • Verbal and Non-Verbal Interference
  • Choosing the Appropriate Language
  • How Emotions Affect Communication Under
    P-A-C Framework
  • Positive and Negative Organisational Climates
  • Overcoming the Barriers to Communication
Improving Communication
  • Understanding I’m OK, You’re OK Life Scripts
  • Effective Communication Skills to Achieve I’m OK, You’re OK
  • Improving Organisational Communication
  • Promoting Better Relationships
  • Communication Between Managers and Employees
Interpersonal Skills
  • Building Effortless Rapport with Colleagues
  • Dealing with Difficult People Using P-A-C
  • Working with the Boss
  • Building Networks In and Out of the Workplace
  • Giving and Receiving Praise
  • Giving and Receiving Feedback
  • Dealing with Emotions
  • Difference Between Emotional and Message Content
  • Using Emotional Intelligence to Influence
  • How to Build Trust with People
Assertiveness
  • What is Assertiveness and What it is Not!
  • The Different Behavioural Styles
  • Self-Confidence and Self-Esteem
  • Saying ‘No’ Assertively
  • Negotiating a Win-Win Situation
  • Assertiveness Techniques in Real Life Situations

METHODOLOGY OF TRAINING

The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations
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Abu Dhabi

P.O. Box 44705, Abu Dhabi,
United Arab Emirates
Phone: +971 2 6740340
Fax: +971 2 6743554

Dubai

P.O. Box 334058, Dubai,
United Arab Emirates
Phone: +971 4 2566414
Fax: +971 4 2566424