Building and Maintaining High Performance Teams



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If you have three or more candidates or you would like to run this course as an in-house programme, please contact us.


For most of us, teamwork is a part of everyday life – at work or personal, we are often expected to be a functional part of a performing team. An effective team leader must have their follower’s trust and shares their vision.

The workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Delegates will be given the details and concepts of what makes up a team, and what factors into being a successful team and team leader.


This programme is intended for team leaders, supervisors, managers and anyone who aims to successfully manage a cohesive, happy and high-performing team that consistently meets goals.


  • Describe the concept of a team, and its factors for success
  • Learn to identify the different types of teams and develop different strategies for leading them
  • Explain the phases of team development and define their characteristics
  • The stages of team development
  • Describe actions to take as a leader – and as a follower for each phase
  • Identify the different types of teams
  • Develop a range of teambuilding activities
  • Discuss the uses, benefits and disadvantages of these teambuilding activities
  • Learn techniques to foster teamwork and create a supportive team culture
  • Learn how to develop a culture of trust
  • Discover how to create a work environment that fosters synergism and creativity within and between teams and individuals
  • Develop practices to develop trust from top to bottom in your organisation.
  • Revise how to communicate more responsively
  • Outline how to provide dependable feedback and keep your organisation grounded in reality
  • Create and maintain harmony within the team
  • Manage change effectively and create buy-in during the change process
  • Develop a high-performance attitude and team
  • Actions to do, and those to avoid, when encouraging teamwork


Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Defining a Team
  • What is a Team?
  • Factors Needed for Success
  • Characteristics of a High Performance Team
  • Different Types of Teams
  • Core Teambuilding Competencies
Leadership Fundamentals
  • Role Of Leader Is Team’s Success
  • Characteristics Of An Effective Leader
  • The Emotional Requirements of Being A Leader
  • Establishing Confidence and Trust with Your Employees
  • Dealing With Different Personalities
  • Using ‘Common Sense’ Motivating Factors
  • The Four Leadership Styles
Developing Leadership Strengths
  • Establishing Your Credibility as A Leader
  • Creating a Team Vision
  • Effective Delegation Skills.
  • Making Employees Accountable and Responsible
  • Identifying Strengths and Weaknesses of
    the Team
  • Basic Principles of Influencing Skills
  • SCARF Model
Improving Performance
  • Stages of Team Development
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
  • Recognising Your Role in Motivating
    Your Team
  • Understanding Motivation
  • Employee Development
  • Personality Profiling
The Process of Creating Trust
  • Conducting Baseline Measurements
  • Framing Trust In Economic Terms
  • Setting Trust Objectives
  • Implementing The Action Plan
  • Evaluating Success
  • Communication Skills
  • Barriers to Communication
  • Communication Styles – VAK
  • Active Listening and Questioning
The 7 C’s
  • Communication
  • Consistency
  • Commitment
  • Consensus
  • Character
  • Candour
  • Caring
The 13 Behaviours of High-trust Leaders
  • Talk Straight
  • Demonstrate Respect
  • Create Transparency
  • Right Wrongs
  • Show Loyalty
  • Deliver Results
  • Get Better
  • Confront Reality
  • Clarify Expectation
  • Practice Accountability
  • Listen First
  • Keep Commitments
  • Extend Trust
Managing Conflict
  • What is Conflict?
  • Conflict versus Problem
  • Level of Conflict
  • Conflict Management Style
  • Conflict Resolution
Solving Problems and Making Decisions as a Team
  • The Six Thinking Hats
  • Encouraging Brainstorming
  • Building Consensus
Teambuilding Activities
  • The Benefits and Disadvantages
  • Teambuilding Activities That Won’t Make People Cringe
  • Choosing a Location for Teambuilding


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations

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P.O. Box 44705, Abu Dhabi,
United Arab Emirates
Phone: +971 2 6740340
Fax: +971 2 6743554


P.O. Box 334058, Dubai,
United Arab Emirates
Phone: +971 4 2566414
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