Developing Management Skills

SCHEDULE

September 24 to September 28 Abu Dhabi, United Arab Emirates Register
November 19 to November 23 Abu Dhabi, United Arab Emirates Register
December 10 to December 14 Dubai, United Arab Emirates Register

COURSE AIMS

Managing processes and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, coach and develop their staff … the list goes on!

Our Developing Management Skills programme provides delegates with the knowledge and skills required for personal growth and team development, in a non-confrontational, interactive training environment. Following this workshop, you will go back to the workplace with a toolbox full of management skills that you can use to guarantee your success in managing yourself and others.

Who will benefit from the course?

The course is designed for new and experienced managers and professionals who want or need to brush up on their managerial and leadership skills.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Identify the ‘core competencies’ required to be an effective manager
  • Develop a practical framework for understanding management
  • Understand the roles and responsibilities of each department
  • Identify the different leadership styles
  • Draw and understand company’s organisational chart
  • Learn how to motivate and inspire employees
  • Improve communication by identifying others’ assumptions and behaviours
  • Resolve conflicts quickly
  • Resolve performance issues effectively
  • Develop planning and organising skills for maximum outcome
  • Solve problems and make decisions more effectively
  • Effectively coach and develop staff
  • Organise your time and workload
  • Build and lead high performance teams

SAMPLE COURSE CONTENT

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Good Manager, Bad Manager
  • Qualities of both Good and Bad Managers
  • What Can Sabotage a Manager’s Success?
  • What is Management and Leadership?
  • Setting Appropriate Boundaries
  • Leadership Role
  • Why do Leaders Fail?
  • The Challenges Facing Leadership Today
Understanding Different Communication Styles
  • Your Communication Style
  • Different Behavioural Styles
  • Adjusting Behavioural Style for Better Communication
  • The Behaviour Triangle
  • The Power of Your Voice
  • Verbal and Non-verbal Communication
  • Body Language
  • Assertiveness and Self-confidence
  • Questioning Techniques
  • Active Listening Techniques
  • The Importance of Listening
  • Barriers to Communication
Rephrasing for Better Relationships
  • Learn how to use language so that it will be better received
  • Dealing with Difficult PeopleManaging Your Emotions when Solving Problems
  • Managing Your Emotions when Solving Problems
  • Building Positive Relationships
  • Your Role in Settling Disagreements between Employees
  • Identifying the ‘Root Cause’ of the Problem
Difficult Personalities and Difficult Situations
  • Managing Difficult Personalities and Situations
  • Relationships with Subordinates
  • Managing Effective Relationships
  • Social Skills
Emotional Intelligence
  • IQ, EQ and Personality
  • What is Emotional Intelligence (EQ)
  • The Coaching Relationship Mind Set
Building High Performance Teams
  • Effective Team Building
  • Objectives to Creating a ‘High Performance Team’
  • Working Together – the Tool-kit
  • Team Building Model
  • Creating an Encouraging Environment
  • Managing and Leading Change
Goal Setting for Peak Performance
  • Setting Realistic and Manageable Goals
  • Explores the Components of SMART Goals
  • Practice Delegating and Communicating Goals and Expectations to the People they Supervise
  • Managing Your Time Effectively
  • Self-Management and Discipline
  • Barriers to Time Management
  • Minimising Interruptions, Paperwork and Meetings
Time Management
  • Managing your Time
  • Time Robbers
  • Four D’s of Time Management
  • Planning and Prioritising
  • Managing Conflicting Priorities
  • Proactive vs Reactive
Stress Management
  • What is Stress?
  • Stress Management in the Workplace
  • The Fight or Flight Response
  • What Makes Something Stressful?
  • Stress Performance Connection
  • Stress Warning Signals
  • Stress Response
Delegation Skills
  • The Importance of Delegation
  • The 7 Levels of Delegation
  • Choosing a Suitable Level for your Team Members
  • Delegation and Its Role in the Development of Team Members
Feedback Skills
  • Giving and Receiving Feedback
  • Positive and Constructive Feedback – how to apply the right fit
  • When to Deliver Performance Feedback?
  • Steps of Giving Positive and Negative Feedback
  • Performance Conversations
Managing Performance
  • Your Brand
  • Setting Goal and Objectives
  • Staff Development Plans
  • Performance Review
  • Managing Under-performance
  • Star Performers
Motivation Skills and Understanding Others
  • What Makes your Team Member ‘Tick’
  • Elicit Staff Motivation, Values and Beliefs
  • Motivation Skills – what’s needed…what’s involved
  • Achieving an Outstanding Job – discover what to do
Coaching and Counselling
  • Coaching vs. Counselling
  • The Effective Coach ‘Tool-kit’
  • Different Types of Coaching
  • Johari Window
  • GAPS Framework
  • Coaching Moments – GROW Model
Decision Making
  • Types of Decision Making
  • Six Hat’s Exercise
  • Thinking Outside the Box

Methodology of Training

The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations
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Abu Dhabi

P.O. Box 44705, Abu Dhabi,
United Arab Emirates
Phone: +971 2 6740340
Fax: +971 2 6743554

Dubai

P.O. Box 334058, Dubai,
United Arab Emirates
Phone: +971 4 2566414
Fax: +971 4 2566424