Supervisory Skills


ILM

SCHEDULE

February 25 to February 28 Abu Dhabi, United Arab Emirates Register
March 12 to March 15 Dubai, United Arab Emirates Register
May 13 to May 16 Abu Dhabi, United Arab Emirates Register
June 4 to June 7 Dubai, United Arab Emirates Register
August 6 to August 9 Abu Dhabi, United Arab Emirates Register
September 3 to September 6 Dubai, United Arab Emirates Register
November 12 to November 15 Abu Dhabi, United Arab Emirates Register
December 10 to December 13 Dubai, United Arab Emirates Register

COURSE AIMS

Most supervisors are promoted into the role of supervisor because they are good at doing the job, not because they are good at supervising others; that skill has to be learned. Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

Discover how to become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for yourself and others), providing feedback, resolving conflict, and administering discipline.

WHO WILL BENEFIT FROM THE COURSE?

This course is designed for new supervisors or those who have been in the position but would like to develop their skills in supervising their team.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Identify key roles and responsibilities of a supervisor
  • Demonstrate effective communication skills
  • Set SMART goals for yourself and for your team
  • Understand how people are motivated
  • Set expectations for your staff
  • Manage your time more efficiently
  • Explore ways to influence employees’ performance
  • Discover why performance improvement plans are so critical
  • Learn how to function effectively as a team
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Learn how to identify, measure and relieve your stress
  • Identify appropriate leadership styles to suit your subordinates
  • Gain a better understanding of the nature of conflict in the workplace
  • Devise a strategy that builds synergy on those you lead
  • Work out a personal plan of action to affirm lessons learnt
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path

SAMPLE COURSE CONTENT

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Responsibilities of an Affirmative Supervisor
  • Supervisor’s Roles and Responsibilities
  • Assets, Strengths and Weaknesses of a Supervisor
  • Successful Transition to Becoming a Supervisor
  • Understanding Company Culture
  • Leading versus Managing
  • Managing Versus Doing
  • Leadership Styles
Setting Expectations
  • Defining the Requirements
  • Identifying Opportunities for Improvement and Growth
  • Setting Verbal Expectations
  • Putting Expectations in Writing
Goals and Objectives
  • Understanding Cascading Goals
  • The SMART Way
  • The Three P’s
  • Helping Others Set Goals
  • Action Planning
  • Getting ‘Buy-In’ from the Team
  • Communication Expectations to the Team
Clear Communication
  • Verbal and Non-Verbal Communication
  • The Communication Process
  • Body Language
  • Effective Questioning Techniques
  • Active Listening Skills
  • Barriers to Communication
Assigning Work
  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach
Delegation
  • The Delegation Process
  • Knowing Who, What and When to Delegate
  • Steps to Effective Delegation
  • Degrees of Delegation
  • Getting the Most from Your Team
  • Finding the Right Balance of Roles
  • Exercising Authority Effectively
  • Monitoring Results
Motivation
  • The Meaning of ‘Motivation’
  • How to Motivate Your Team
  • Dealing with De-Motivated Staff
  • Motivating Yourself and Others
Assessing and Handling Poor Performance
  • Performance Appraisal
  • Working with Personality Traits
  • Persuading People to Want to Learn
  • Identifying and Dealing with Problem Employees
  • Coaching and Counselling
  • Maintaining Discipline
Providing Feedback
  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Behaviour and Competency-Based Feedback
  • Informal Feedback
  • Formal Feedback
  • The Correct and Incorrect Use of ‘Praise’
Managing Your Time
  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines and Rituals to Simplify Your Workday
  • Managing Your Self
  • Planning and Prioritising
  • Managing Conflicting Priorities
Resolving Conflict
  • Using a Conflict Resolution Process
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team
  • Problem Solving and Decision Making
Understanding Different Behavioural Styles
  • The Different Behavioural Styles
  • Identifying Your Behavioural Styles and Those Around You
  • Adapting Your Influencing Style to Match the Situation
  • Different Perceptions based
Building and Managing Winning Teams
  • Definition of a ‘Team’
  • Individual Learning Styles
  • Identifying the Way People Prefer to Interact
  • Developing a Positive Rapport with:
    • Your staff
    • Your colleagues
    • Your manager
Tips for Special Situations and Survival Guide for the New Supervisor
  • What to Do If You’ve Been Promoted from within the Team
  • What To Do If You’re Leading a Brand New Team
  • What to Do if You’re Taking on an Established Team
  • Ask the Right Questions of the Right People
  • Keep Learning!

METHODOLOGY OF TRAINING

The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

    • Group discussion
    • Individual and syndicate activities
    • Individual and group tasks
    • Case studies
    • Role plays
    • Audio and video evaluation
    • Action planning
    • Experiential learning games
    • Presentations

 

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