Microsoft® Outlook


December 10 to December 11 Abu Dhabi, United Arab Emirates Register


This instructor-led course will build confidence to use Outlook features efficiently and to manage and communicate using Outlook. The course covers efficient use of email, filing system, calendar use, managing contact, managing tasks and creating notes.


  • Connect to e-mail accounts
  • Troubleshoot connection problems
  • Explore the mail module
  • The calendar module
  • Contacts module
  • Work in the tasks module
  • Create and send messages
  • Attach files to messages
  • View messages and message attachments
  • Configure reading pane behaviour
  • View message participant information
  • Respond to messages
  • Save and update contact information
  • Communicate with contacts
  • Display different views of contact records
  • Print contact records
  • Schedule and change appointments
  • Schedule and change events
  • Schedule meetings
  • Respond to meeting requests
  • Display different views of a calendar
  • Create tasks
  • Update tasks
  • Remove tasks and items from task lists
  • Manage task assignments
  • Display different views of tasks


Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Get Started with Outlook
  • Connecting to e-mail accounts
  • Troubleshooting connection problems
  • Configure Outlook to connect to an e-mail account
Explore the Outlook Windows
  • Explore the Outlook program window
  • Revise the calendar module
  • The contacts module
  • Working in the tasks module
  • Explore tools for managing windows and content
  • Explore the calendar item windows
  • Explore the contact record window
  • Explore the task window
Send and Receive E-Mail Messages
  • Creating and sending messages
  • Attaching files to messages
  • Viewing messages and message attachments
  • Configuring reading pane
  • Viewing message participant information
  • Responding to messages
  • Create, save, and send a message
  • Send files as attachments
  • View messages and attachments
  • Respond to messages in different ways
Store and Access Contact Information
  • Saving and updating contact information
  • Communicating with contacts
  • Displaying different views of contact records
  • Printing contact records
  • Create and edit a contact record
  • Change the display of contact records
  • Print contact lists and contact records
Manage Scheduling
  • Scheduling and changing appointments
  • Scheduling and changing events
  • Scheduling meetings
  • Responding to meeting requests
  • Displaying different views of a calendar
  • Enter and edit appointments
  • Create and edit an event
  • Create and send a meeting request
  • Display your calendar for different periods of time and in different views
Track Tasks
  • Creating tasks
  • Updating tasks
  • Removing tasks and items from task lists
  • Managing task assignments
  • Displaying different views of tasks
  • Flag messages for follow-up and create new tasks
  • Update task status
  • Assign a task
  • Display different views of tasks
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Abu Dhabi

P.O. Box 44705, Abu Dhabi,
United Arab Emirates
Phone: +971 2 6740340
Fax: +971 2 6743554


P.O. Box 334058, Dubai,
United Arab Emirates
Phone: +971 4 2566414
Fax: +971 4 2566424