Body Language

SCHEDULE

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If you have three or more candidates or you would like to run this course as an in-house programme, please contact us.

COURSE AIMS

How strong is your first impression?

Each day at work and in our homes we tend to under-estimate the influence of body language. We simply take the body language ‘tool’ for granted, which adversely creates barriers. Discover the necessary skills needed for building strong relationships and improve your communication and influencing skills, in order for you to achieve your goals. You will get an inside-out look at the basic categories of body language from the initial meeting to the frequency of eye-contact, the power of a smile and what your surroundings say about you. Each category is explored in detail to help advance your understanding of how body language changes who you are – literally.

By the end of the course you will be able to identify exactly what impressions your verbal and nonverbal language is giving and how to make a lasting first impression!

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Define body language
  • Understand the benefits of interpreting body language
  • Learn the importance of body language
  • Translating gestures into words
  • Learn about the different aspects of body language
  • Open and closed body language
  • Be more aware of your own body language
  • Common body language mistakes and how to avoid them
  • The role of facial expressions in body language
  • The messages you are sending based on your surroundings
  • Interpret the body language rather than the words
  • How to use body language to your advantage in business to strengthen negotiating strategies

SAMPLE COURSE CONTENT

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Body Language
  • What is body language?
  • Body language; the percentage in the communication process
  • Adjusting delivery based upon the listener’s body language
  • Building a rapport with body language
  • Identifying perceptual filters in communication
  • Employing body language that builds authority and credibility
  • Avoiding disempowering body language
Personal and Professional Attributes
  • What do you want to communicate through your appearance, your behaviour and your body language:
    • personal qualities and attitudes
    • professional
The Importance of Context
  • Interpreting non-verbal actions
  • Understanding what the following actions mean
    • folded arms are thought to create a barrier
    • yawning is thought to indicate boredom
    • head scratching is sometimes interpreted as a sign of stress
  • What meanings might these gestures have in the different situations?
Acting the Part
  • Identifying people whose body language shows:
    • confidence
    • authority
    • assertiveness
    • passive/submissive
    • bullying tendencies
    • manipulative tendencies
  • Understand the different aspects of certain behaviours
  • When to use these behaviours
  • The results of using these behaviours in certain situations
Attitudes to Work Dress
  • What does your work dress tell people about you?
  • What do clothes in general tell people about you?
  • What do you want people to think when they see what you are wearing?
  • Role models you aspire to and why?
  • Behaving professionally when wearing certain clothes
Uniform Qualities
  • What qualities do you associate different items of uniform?
  • What qualities do you associate different characteristics of uniform?
  • Identify the qualities wearing a uniform tells people
Messages from Your Workplace
  • What impression is created by your place of work?
  • Look at the items on people’s desks. What impression does that give?
  • What impression do you receive on the personality of a picture on a person’s mug?
  • Learn how positive or negative impressions can be given to strangers about you
What Eye Contact Says About a Person?
  • Identify your own feelings about the messages conveyed by our use of eye signals
  • What impression do you get from a person who has ‘Good eye contact’?
  • What impression do you get from a person who has ‘Poor eye contact’?
The Frequency of Eye Contact
  • Practise monitoring the amount of eye contact made by the speaker and by the listener
  • Reading the nature of the conversation from the frequency and type of eye contact?
Assertive Body talk
  • What is assertive body language?
  • What is aggressive and passive body language?
  • In which situations should we use assertive body language?
Signs of Not Listening
  • The kind of behaviour that may be interpreted as showing that someone is not listening
  • How to react when this happens
Matching your words to your movements
  • Involuntary movement
  • Say what you mean
  • How to be consistent
  • How actions will trump words
The Power of a Smile
  • The difference between a genuine and non-genuine smile
  • What messages do you send when you smile?
  • How to respond positively and genuinely to a smile
  • How to respond when a smile is not reciprocated?

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