Business Etiquette – Effective Work Habits

SCHEDULE

January 7 to January 8 Abu Dhabi, United Arab Emirates Register
February 11 to February 12 Dubai, United Arab Emirates Register
April 11 to April 12 Abu Dhabi, United Arab Emirates Register
May 2 to May 3 Dubai, United Arab Emirates Register
July 11 to July 12 Abu Dhabi, United Arab Emirates Register
August 5 to August 6 Dubai, United Arab Emirates Register
October 14 to October 15 Abu Dhabi, United Arab Emirates Register
November 25 to November 26 Dubai, United Arab Emirates Register

COURSE AIMS

The way business and social environments are handled can reveal a lot about you, and your position within an organisation. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your company reach its goals.

One of the biggest challenges facing businesses is ensuring that their management and staff represent the company in a consistently professional manner. Sending your team on an effective work habits programme will ensure that employees are creating the right impression at every moment. The trainer will aim to draw out best practice, to support and guide delegates in their aim to being more effective and apply best practices within their company.

WHAT WILL YOU GAIN FROM THIS COURSE?

  • Know how to create greater ease in all business situations
  • Learn how to be in a better position to make decisions and think things through more clearly and accurately
  • Understand the importance of creating a ‘lasting first impression’
  • Improve productivity because you understand how to make the best choice, resulting in less time being wasted
  • Communicate more openly with colleagues.
  • Understand spatial arrangements: How close to stand and why? (Proximities)
  • Be able to describe the organisation’s values, standards and expectations regarding workplace habits and business practices
  • Know how to manage business introductions, meetings, dinners and events
  • Get clarification of the ‘best practices’ for communicating in the workplace that sets you apart from the competition
  • Understand and comply with the organisation’s policies and procedures for addressing work related issues
  • Gain confidence in all areas of the ‘corporate business arena’

SAMPLE COURSE CONTENT

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Developing Effective Work Habits
  • What are habits?
  • How to break habits?
  • IMPACT Rating
  • Communication
  • Body language
  • Barriers to communication
  • Overcoming the barriers
Dealing with People
  • Meeting people for the first time
  • Creating a positive impression
  • Clothing
  • Proximities
  • Building relationships
  • Dealing with your boss
  • Assessing your own performance
Customer Service
  • Customer Service; internal and external
  • Dealing with confidential information
  • Working with others
  • Honesty and Integrity
  • Handling complaints
Business Meetings
  • Different types of meetings
  • Formal versus informal meetings
  • Meeting behaviour
  • Roles in meetings
  • Meeting etiquette
Etiquette over the Phone
  • Making the first call
  • Receiving calls
  • Telephone etiquette
  • Managing interruptions
  • Conference calls
  • Dealing with difficult clients
Dealing with Foreign Business People
  • Understanding the different cultures and traditions
  • Speaking the same language
  • Differences in mannerisms
  • Ethnic and religious differences
  • Building a rapport

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