Business Etiquette
Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors.
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About the course
Etiquette covers most aspects of social interactions, including self-presentation, communication, good manners, and hospitality. Business etiquette, in particular, covers expectations in the interactions between co-workers, the company and their clients, as well as the company and their stakeholders.
This Business Etiquette course will make you aware of the principles of professional behavior and how to always be at your best when meeting and greeting people. You will learn about meeting etiquette, email etiquette, telephone etiquette, communication etiquette and dining etiquette to ensure you are able to interact with confidence, authority and credibility regardless of the situation.
Course outline
Introduction
2 videos
pre-course assessment
Module 1
1 video
1 activity
2 readings
1 quiz
Understanding Etiquette
Assessing your own etiquette – Quiz
Etiquette Defined – Video
The history of etiquette – Reading
The importance of business etiquette – Video
Manners – Activity
Module 2
3 videos
2 activities
2 readings
1 quiz
Professionalism
What it means to be a professional? – Reading
First impression – Activity
Making a great first impression – Video
ABCs of image – Video
Gestures – What do they tell us? – Activity
Grooming – Reading
Good and bad office etiquette – Quiz
Personal space – Video
Module 3
3 videos
2 readings
1 quiz
Dressing for success
Office attire Dos and Dont’s – Quiz
Business attire – Video
Business casual attire – Reading
Business professional attire – Reading
The meaning of colours – Video
Deciding what to wear – Video
Module 4
3 videos
1 activity
3 readings
3 quizzes
In-Person meeting etiquette
Greetings – Quiz
Creating an effective introduction – Video
The handshake – Reading
Making connections and establishing rapport – Quiz
The four levels of conversation – Video
Case study – Quiz
Using business cards effectively – Reading
Codes of conduct while attending meetings – Video
Receiving guests – Reading
Knowledge check – Meeting etiquette – Quiz
Module 5
2 videos
1 reading
3 quizzes
Communication etiquette
Phone etiquette – Quiz
Telephone etiquette – Video
E-mail etiquette – Quiz
E-mail etiquette – Video
Copy right or wrong – Quiz
Virtual meeting etiquette – Reading
Module 6
2 videos
1 activity
5 readings
2 quizzes
Dining etiquette
Good and bad social etiquette – Activity
Understanding Your Place Setting – Video
Using Your Napkin – REading
Eating Your Meal – Reading
Handling sensitive situations – Quiz
Sticky Situations and Possible Solutions – Reading
Ordering in a restaurant – Video
Paying the bill – Reading
Q and A – dining out etiquette – Reading
Knowledge check: Dining etiquette – Quiz
Wrapping up
Post-course assessment
FAQ
How does this course work?
Once you enroll, you will be given login details to the learning platform where you can access the course materials. You can then study at your own pace, anytime, anywhere on any device as long as you are connected to the internet. The access to the platform will be valid for 1 month, which you can renew on a monthly basis, though one month is more than enough to complete the content of one course. You can also get extended access, and save from paying monthly subscription if you buy the course in a package. Check the packages here.
Will I get a certificate after the course?
Yes, you will receive a certificate of completion after you complete the course with at least 80% success rate.
What if I don’t pass the course?
In each module of the course, there are quizzes to check your knowledge. You will be given multiple attempts to pass the course. If you don’t pass the first time, you can review the course and do the quizzes again.
What should I do if my name on the certificate is not correct?
Please make sure you enter your personal details correctly when registering. If you have submitted wrong details, email us at hello@selectgroup.ae. We will send the certificate with the correct details.
Can I take several courses?
Of course you can. If you buy courses in a package, you will get a discounted rate and longer access period. Check the packages here.
How often are courses updated?
All courses are regularly updated to ensure the content is current and relevant. Plus, we will keep on adding new courses to the platform to make sure we cater to our client needs based on industry trends and requirements.
How to participate in your other learning events?
We conduct various training activities online and face to face. You can learn about upcoming events on our website or social media pages. Follow us on social media here.
What to do if I have technical problems?
We’re here to help you! Simply send us an email at hello@selectgroup.ae and our support team will resolve the issue.
Can I get a separate invoice if my employer will be paying for the course?
Sure! Many of our learners are sponsored by their organisation. Simply email us at hello@selectgroup.ae with your request.
How long do I have access to the class videos?
If you buy one course, you will be given a 1 month access to the platform, which you can renew on a monthly basis. Also you can buy courses in a package, and get a discounted rate and longer access period. Check the packages here.
Where can I learn more about corporate courses for my company?
Where can I learn more about corporate courses for my company?
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