Communication Skills
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry.
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About the course
All employees at all levels rely upon clear and transparent communication for effective working relationships. Most of our days are spent communicating to and with others which raises the probability of there being misunderstandings between people.
This Communication Skills course will explain the different methods of communication and how to make the most of each of them. You will learn techniques to prepare you to handle all types of situations with self-confidence.
Course outline
Introduction
2 videos
pre-course assessment
Module 1
2 videos
1 activity
1 reading
Characteristics of effective communication
Defining communication – Video
Communication process – Reading
Elements of the communication process – Video
Knowledge check: communication process – Activity
Module 2
4 videos
1 activity
1 reading
Types of communication
Internal and external of communication – Video
Formal vs Informal language – Reading
Based on structure – Video
Based on the medium of communication – Video
Based on flow of direction – Video
Based on response – Reading
Module 3
1 video
3 readings
1 quiz
Barriers to effective communication
Communication Gap – Reading
Process barriers – Reading
Types of barriers – Reading
Knowledge check: Type of barriers – Quiz
Overcoming the barriers to effective communication – Video
Module 4
3 videos
1 reading
1 quiz
Transactional analysis
What is Transactional Analysis? – Video
The ego states of Transactional Analysis – Video
Analysis of transactions – Video
Analysis of transactions – Quiz
Think before you speak – Reading
Module 5
4 videos
1 reading
1 quiz
Communication styles
Using communication styles when working with others – Reading
The Director – Video
The Expresser – Video
The Thinker – Video
The Harmoniser – Video
Knowledge check: Communication styles – Quiz
Module 6
3 videos
1 activity
2 readings
1 quiz
Body language
Mehrabian’s 7-38-55 Rule of Personal Communication – Video
What is body language? – Video
Knowledge check: body language – Quiz
Aspects of body language – Reading
Reading positive body language – Video
Reading negative body language – Reading
Case study – Activity
Module 7
1 video
3 readings
3 quizzes
Active listening
What do you know about listening? – Quiz
The Director – Video
Types of listeners – Reading
Summary – Types of listeners – Reading
Better active listening – Quiz
Practicing active listening – Reading
Module 8
3 videos
2 readings
1 quiz
Behavioural styles
Behaviour – a form of communication – Reading
The Passive style – Video
The Aggressive style – Video
The Passive-Aggressive style – Video
The Assertive style – Reading
How assertive are you? – Quiz
Wrapping up
Post-course assessment
FAQ
How does this course work?
Once you enroll, you will be given login details to the learning platform where you can access the course materials. You can then study at your own pace, anytime, anywhere on any device as long as you are connected to the internet. The access to the platform will be valid for 1 month, which you can renew on a monthly basis, though one month is more than enough to complete the content of one course. You can also get extended access, and save from paying monthly subscription if you buy the course in a package. Check the packages here.
Will I get a certificate after the course?
Yes, you will receive a certificate of completion after you complete the course with at least 80% success rate.
What if I don’t pass the course?
In each module of the course, there are quizzes to check your knowledge. You will be given multiple attempts to pass the course. If you don’t pass the first time, you can review the course and do the quizzes again.
What should I do if my name on the certificate is not correct?
Please make sure you enter your personal details correctly when registering. If you have submitted wrong details, email us at hello@selectgroup.ae. We will send the certificate with the correct details.
Can I take several courses?
Of course you can. If you buy courses in a package, you will get a discounted rate and longer access period. Check the packages here.
How often are courses updated?
All courses are regularly updated to ensure the content is current and relevant. Plus, we will keep on adding new courses to the platform to make sure we cater to our client needs based on industry trends and requirements.
How to participate in your other learning events?
We conduct various training activities online and face to face. You can learn about upcoming events on our website or social media pages. Follow us on social media here.
What to do if I have technical problems?
We’re here to help you! Simply send us an email at hello@selectgroup.ae and our support team will resolve the issue.
Can I get a separate invoice if my employer will be paying for the course?
Sure! Many of our learners are sponsored by their organisation. Simply email us at hello@selectgroup.ae with your request.
How long do I have access to the class videos?
If you buy one course, you will be given a 1 month access to the platform, which you can renew on a monthly basis. Also you can buy courses in a package, and get a discounted rate and longer access period. Check the packages here.
Where can I learn more about corporate courses for my company?
Where can I learn more about corporate courses for my company?
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