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Communication with Emotional Intelligence

The way we communicate and interact, our understanding of emotion and the way we manage them has to be clear.

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About the course

Living in a VUCA (Volatile, Uncertain, Complex and Ambiguous) world means our environment makes more and more demands on our cognitive, emotional and physical resources. The way we communicate and interact, our understanding of emotion and the way we manage them has to be clear

On this course, learners will spend time revising behaviours, beliefs and attitudes and the principles of effective communication to help develop their ability to communicate better. The concepts of Emotional Intelligence and strategies on how to  adapt and manage your responses in any given situation will be discussed and practiced

Course features

Engaging learning experience

Downloadable study materials

Certificate of completion

About the course

Living in a VUCA (Volatile, Uncertain, Complex and Ambiguous) world means our environment makes more and more demands on our cognitive, emotional and physical resources. The way we communicate and interact, our understanding of emotion and the way we manage them has to be clear

On this course, learners will spend time revising behaviours, beliefs and attitudes and the principles of effective communication to help develop their ability to communicate better. The concepts of Emotional Intelligence and strategies on how to  adapt and manage your responses in any given situation will be discussed and practiced

Course features

Engaging learning experience

Downloadable study materials

Certificate of completion

About the course

Living in a VUCA (Volatile, Uncertain, Complex and Ambiguous) world means our environment makes more and more demands on our cognitive, emotional and physical resources. The way we communicate and interact, our understanding of emotion and the way we manage them has to be clear

On this course, learners will spend time revising behaviours, beliefs and attitudes and the principles of effective communication to help develop their ability to communicate better. The concepts of Emotional Intelligence and strategies on how to  adapt and manage your responses in any given situation will be discussed and practiced

Course features

Engaging learning experience

Downloadable study materials

Certificate of completion

What you will learn

Learn strategies for communicating your message clearly

Understand the different communication styles and learn how to adapt to others

Learn how to project yourself, knowledge, communication and body language

Know how to be aware of, control and express your emotions as well as being conscious of the emotions of others

Learn how to listen using the 2:1 ration and network with confidence

Know how to collaborate and understand the importance of communicating with intent and purpose

Define the various EI competencies and identify areas for improvement as needed

Course format

GROUP DISCUSSION

Group discussion

Case studies

Case studies

Action planning

Action planning

Presentations

Presentations

Individual and group tasks

Individual and group tasks

Role plays

Role plays

Experiential learning games

Experiential learning games

Assessments

Assessments

Course content

DAY 1

  • Communicating with impact
  • Transactional analysis
  • Barriers to effective communication
  • What is effective communication?
  • Communication in the 21st Century

DAY 2

  • Emotional intelligence
  • Five Pillars of Emotional Intelligence
  • Self-awareness
  • Self-management

DAY 3

  • Reading people
  • The art of listening
  • How to shine in groups
  • Making connections
  • Attitude

Our trainers

One of these subject matter experts will be training you
Natalie Brown

Natalie Brown
MANAGEMENT TRAINER AND CONSULTANT, KEYNOTE SPEAKER, EXECUTIVE COACH

andrea

Andrea Parry
Management Trainer and Consultant

Gael Rowland

Gael Rowland
Management Trainer and Consultant

Parveen Sidhu-Rice
Management Trainer and Consultant

Why get certified

sample certificate w frame
Getting the right skills

The majority of ILM’s qualifications and courses give learners the skills, knowledge, and experience they need to do a management job in the real world. According to research, 9 in 10 learners said they were able to apply the leadership and management skills learnt through ILM to their day-to-day job role and would recommend ILM’s qualifications and programmes

Positive impact to organisation

Training your team on an ILM qualified course will improve their performance and bring positive change to your organisation. 88% of employers say their business was immediately positively impacted by ILM training programmes. 78% of employers said investing in ILM training increased their income

Career growth

ILM qualifications are very sought after and will improve your career prospects. If an employer has two candidates that they can’t decide between, they are likely to make the decision based on qualifications. So having ILM certification is a great way of increasing your chances of promotion or employment

sample certificate w frame
Getting the right skills

The majority of ILM’s qualifications and courses give learners the skills, knowledge, and experience they need to do a management job in the real world. According to research, 9 in 10 learners said they were able to apply the leadership and management skills learnt through ILM to their day-to-day job role and would recommend ILM’s qualifications and programmes

Positive impact to organisation

Training your team on an ILM qualified course will improve their performance and bring positive change to your organisation. 88% of employers say their business was immediately positively impacted by ILM training programmes. 78% of employers said investing in ILM training increased their income

Career growth

ILM qualifications are very sought after and will improve your career prospects. If an employer has two candidates that they can’t decide between, they are likely to make the decision based on qualifications. So having ILM certification is a great way of increasing your chances of promotion or employment

Our clients say

One of the best online training centers. Very friendly and accomodating. Learning new things and there is a room for new knowledge.

Stephen Moratalla

I would strongly recommend you to attend training from Select Training and Management Consultancy L.L.C .The material was very interesting and the discussions were truly inspiring, engaging and fun. During my training, hosts and the participants were very cooperative with their brilliant ideas. I also enjoyed the visual illustrations, which made the content easily understandable with all the participants. To all the Select Training Team, you have all done a wonderful job. I look forward to attending future training’s given the opportunity. And I would like to thank you for your well organized training.

Cerise Cherē

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    FAQ

    Will I get a certificate after the course?

    Yes, after the course you will receive a certificate of completion.

    Do I get a hardcopy of the certificate?

    All participants receive an e-copy of the certificate, but if requested you will receive a hardcopy as well.

    Will I have access to learning materials after the course?

    Yes, we provide e-Workbook before the course and the PowerPoint after the course.

    Will I get a certificate after the course?

    Yes, after the course you will receive a certificate of completion.

    Do I get a hardcopy of the certificate?

    All participants receive an e-copy of the certificate, but if requested you will receive a hardcopy as well.

    Will I have access to learning materials after the course?

    Yes, we provide e-Workbook before the course and the PowerPoint after the course.