Communication with Emotional Intelligence
The way we communicate and interact, our understanding of emotion and the way we manage them has to be clear.
Register NowThe way we communicate and interact, our understanding of emotion and the way we manage them has to be clear.
Register NowLiving in a VUCA (Volatile, Uncertain, Complex and Ambiguous) world means our environment makes more and more demands on our cognitive, emotional and physical resources. The way we communicate and interact, our understanding of emotion and the way we manage them has to be clear
On this course, learners will spend time revising behaviours, beliefs and attitudes and the principles of effective communication to help develop their ability to communicate better. The concepts of Emotional Intelligence and strategies on how to adapt and manage your responses in any given situation will be discussed and practiced
Engaging learning experience
Downloadable study materials
Certificate of completion
The majority of ILM’s qualifications and courses give learners the skills, knowledge, and experience they need to do a management job in the real world. According to research, 9 in 10 learners said they were able to apply the leadership and management skills learnt through ILM to their day-to-day job role and would recommend ILM’s qualifications and programmes
Training your team on an ILM qualified course will improve their performance and bring positive change to your organisation. 88% of employers say their business was immediately positively impacted by ILM training programmes. 78% of employers said investing in ILM training increased their income
ILM qualifications are very sought after and will improve your career prospects. If an employer has two candidates that they can’t decide between, they are likely to make the decision based on qualifications. So having ILM certification is a great way of increasing your chances of promotion or employment
Yes, after the course you will receive a certificate of completion.
All participants receive an e-copy of the certificate, but if requested you will receive a hardcopy as well.
Yes, we provide e-Workbook before the course and the PowerPoint after the course.