Connecting with your customers on an emotional level is the key to establishing a lasting relationship with your brand and organisation. It is imperative to go beyond simply delivering your product /service and develop strong bonds with your customers, providing a unique customer experience by proactively anticipating your customers’ expectations and exceeding them, every time.
It costs five times as much to win a new customer than to keep a current one. Excellence in Customer Service is an attitude engrained in every department and it begins and ends with your people, from top to bottom.
This programme is intended for customer service representatives, customer-facing professionals or anyone who would like to learn the techniques and strategies of building a business based on improving and gaining outstanding levels of customer service and satisfaction.