Customer Service

It costs five times as much to win a new customer than to keep a current one.

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About the course

Customer service refers to the assistance an organisation offers to its customers before or after they buy or use products or services and each interaction with a customer is an opportunity to grow your business.  According to 2021 Trends Report, 75% of customers are willing to spend more with companies that give them a good customer experience.

This Customer Service course will look at the different types of customers, their expectations and how they form an impression of your business. You will learn how to handle difficult, angry, and demanding customers across different channels and platforms in a professional and efficient manner.

About the course

Customer service refers to the assistance an organisation offers to its customers before or after they buy or use products or services and each interaction with a customer is an opportunity to grow your business.  According to 2021 Trends Report, 75% of customers are willing to spend more with companies that give them a good customer experience.

This Customer Service course will look at the different types of customers, their expectations and how they form an impression of your business. You will learn how to handle difficult, angry, and demanding customers across different channels and platforms in a professional and efficient manner.

Course outline

Introduction

Module 1

What is customer service?

Module 2

Customer’s needs and expectations

Module 3

Customer’s perception points

Module 4

The dimensions of customer service

Module 5

Giving the right impression to your customers face to face

Module 6

Relationship-building strategies

Module 7

Telephone skills

Module 8

Dealing with difficult customers

Module 9

Handling complaints

Wrapping up

FAQ

How does this course work?

Once you enroll, you will be given login details to the learning platform where you can access the course materials. You can then study at your own pace, anytime, anywhere on any device as long as you are connected to the internet. The access to the platform will be valid for 1 month, which you can renew on a monthly basis, though one month is more than enough to complete the content of one course. You can also get extended access, and save from paying monthly subscription if you buy the course in a package. Check the packages here.

Will I get a certificate after the course?

Yes, you will receive a certificate of completion after you complete the course with at least 80% success rate.

What if I don’t pass the course?

In each module of the course, there are quizzes to check your knowledge. You will be given multiple attempts to pass the course. If you don’t pass the first time, you can review the course and do the quizzes again.

What should I do if my name on the certificate is not correct?

Please make sure you enter your personal details correctly when registering. If you have submitted wrong details, email us at  hello@selectgroup.ae. We will send the certificate with the correct details.

Can I take several courses?

Of course you can. If you buy courses in a package, you will get a discounted rate and longer access period. Check the packages here.

How often are courses updated?

All courses are regularly updated to ensure the content is current and relevant. Plus, we will keep on adding new courses to the platform to make sure we cater to our client needs based on industry trends and requirements.

How to participate in your other learning events?

We conduct various training activities online and face to face. You can learn about upcoming events on our website or social media pages. Follow us on social media here.

What to do if I have technical problems?

We’re here to help you! Simply send us an email at hello@selectgroup.ae and our support team will resolve the issue.

Can I get a separate invoice if my employer will be paying for the course?

Sure! Many of our learners are sponsored by their organisation. Simply email us at hello@selectgroup.ae with your request.

How long do I have access to the class videos?

If you buy one course, you will be given a 1 month access to the platform, which you can renew on a monthly basis. Also you can buy courses in a package, and get a discounted rate and longer access period. Check the packages here.

Where can I learn more about corporate courses for my company?

Where can I learn more about corporate courses for my company?

How does this course work?

Once you enroll, you will be given login details to the learning platform where you can access the course materials. You can then study at your own pace, anytime, anywhere on any device as long as you are connected to the internet. The access to the platform will be valid for 1 month, which you can renew on a monthly basis, though one month is more than enough to complete the content of one course. You can also get extended access, and save from paying monthly subscription if you buy the course in a package. Check the packages here.

Will I get a certificate after the course?

Yes, you will receive a certificate of completion after you complete the course with at least 80% success rate.

What if I don’t pass the course?

In each module of the course, there are quizzes to check your knowledge. You will be given multiple attempts to pass the course. If you don’t pass the first time, you can review the course and do the quizzes again.

What should I do if my name on the certificate is not correct?

Please make sure you enter your personal details correctly when registering. If you have submitted wrong details, email us at  hello@selectgroup.ae. We will send the certificate with the correct details.

Can I take several courses?

Of course you can. If you buy courses in a package, you will get a discounted rate and longer access period. Check the packages here.

How often are courses updated?

All courses are regularly updated to ensure the content is current and relevant. Plus, we will keep on adding new courses to the platform to make sure we cater to our client needs based on industry trends and requirements.

How to participate in your other learning events?

We conduct various training activities online and face to face. You can learn about upcoming events on our website or social media pages. Follow us on social media here.

What to do if I have technical problems?

We’re here to help you! Simply send us an email at hello@selectgroup.ae and our support team will resolve the issue.

Can I get a separate invoice if my employer will be paying for the course?

Sure! Many of our learners are sponsored by their organisation. Simply email us at hello@selectgroup.ae with your request.

How long do I have access to the class videos?

If you buy one course, you will be given a 1 month access to the platform, which you can renew on a monthly basis. Also you can buy courses in a package, and get a discounted rate and longer access period. Check the packages here.

Where can I learn more about corporate courses for my company?

Where can I learn more about corporate courses for my company?

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10 courses

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9 courses

6-month subscription

USD540 USD270
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Basic leadership package

10 courses

6-month subscription

USD700 USD350
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Build-your-own package

5 courses

3-month subscription

Build my package

Save 25% when you buy in package of 5

Build-your-own package

10 courses

6-month subscription

Build my package

Save 50% when you buy in package of 10

Premium package

all courses

1-year subscription

USD1,740 USD499
Buy now

Go all-in with 70% off

Personal development package

10 courses

6-month subscription

USD500 USD250
Buy now

Save 50% when you buy in package

Communication skills package

9 courses

6-month subscription

USD540 USD270
Buy now

Save 50% when you buy in package

Basic leadership package

10 courses

6-month subscription

USD700 USD350
Buy now

Save 50% when you buy in package

Build-your-own package

5 courses

3-month subscription

USD1,740 USD499
Build my package

Save 25% when you buy in package of 5

Build-your-own package

10 courses

6-month subscription

USD1,740 USD499
Build my package

Save 50% when you buy in package of 10

Premium package

all courses

1-year subscription

USD1,740 USD499
Buy now

Go all-in with 70% off

Interested in this course for your team?

Train your employees in the highly demanded competencies for today's business environment. Explore benefits for corporate clients.

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Interested in this course for your team?

Train your employees in the highly demanded competencies for today's business environment. Explore benefits for corporate clients.