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Customer Service Course

Effective presentation skills can be extremely powerful

4.99/5 Rating
(from 1000+ reviews)

5-stars

About this course

Customer service refers to the assistance an organisation offers to its customers before or after they buy or use products or services and each interaction with a customer is an opportunity to grow your business.  According to 2021 Trends Report, 75% of customers are willing to spend more with companies that give them a good customer experience.

This Customer Service course will look at the different types of customers, their expectations and how they form an impression of your business. You will learn how to handle difficult, angry, and demanding customers across different channels and platforms in a professional and efficient manner.

Course features

Videos Lessons

Learning Activities

Reading Materials

Quiz

Knowledge Assessment

5-stars

4.99/5 Rating (from 1000+ reviews)

Course outline

Introduction to customer service

Total videos in this module: 3 Videos 

Total videos in this module: 2 Videos 

Wrap-up and post-course assessment

Our happy customers

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Discover our packages

Personal development package

10 courses
6-month subscription

USD500 USD250

Save 50% when you buy in package

Communication skills package

9 courses
6-month subscription

USD540 USD270

Save 50% when you buy in package

Basic leadership package

10 courses
6-month subscription

USD700 USD350

Save 50% when you buy in package

Build-your-own package

5 courses
3-month subscription

Save 25% when you buy in package of 5

Build-your-own package

10 courses
3-month subscription

Save 50% when you buy 10

Premium package

all courses
12-month subscription

USD1,7400 USD499

Go all-in with 70% off

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Frequently asked questions

Once you enroll, you will be given login details to the learning platform where you can access the course materials. You can then study at your own pace, anytime, anywhere on any device as long as you are connected to the internet. The access to the platform will be valid for 1 month, which you can renew on a monthly basis, though one month is more than enough to complete the content of one course. You can also get extended access, and save from paying monthly subscription if you buy the course in a package. Check the packages here.

Yes, you will receive a certificate of completion after you complete the course with at least 80% success rate.

In each module of the course, there are quizzes to check your knowledge. You will be given multiple attempts to pass the course. If you don’t pass the first time, you can review the course and do the quizzes again.

Please make sure you enter your personal details correctly when registering. If you have submitted wrong details, email us at hello@selectgroup.ae. We will send the certificate with the correct details.

Of course you can. If you buy courses in a package, you will get a discounted rate and longer access period. Check the packages here.

All courses are regularly updated to ensure the content is current and relevant. Plus, we will keep on adding new courses to the platform to make sure we cater to our client needs based on industry trends and requirements.

We conduct various training activities online and face to face. You can learn about upcoming events on our website or social media pages. Follow us on social media here.

We’re here to help you! Simply send us an email at hello@selectgroup.ae and our support team will resolve the issue.

Sure! Many of our learners are sponsored by their organisation. Simply email us at hello@selectgroup.ae with your request.

If you buy one course, you will be given a 1 month access to the platform, which you can renew on a monthly basis. Also you can buy courses in a package, and get a discounted rate and longer access period. Check the packages here.

Have more questions? Click here to get in touch.

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Spaces are limited, so request your call back as soon as possible.

Discover Select

Select Group is an internationally recognised Learning and Development provider with more than 20 years of experience in the field of corporate training and consultancy.

1 +
Delegates
1 +
Happy Clients
1 +
Training Hours

✔ Qualified Trainers

✔ English & Arabic

✔ Customer Focused

✔ Internationally Qualified

Our partners

© 2023 Select Training & Management LLC. Tax Registration Number: 100003031000003.

Head Office: Office 1501 Al Yasat Tower, Fatima Bint Mubarak (Najda) Street, P.O. Box 44705, Abu Dhabi, UAE.

Dubai Office: Office 117, Al Attar Business, Centre, Sheikh Zayed Road, Al Barsha 1, P.O. Box 334058, Dubai, UAE.

KSA Office: Office 7470, Uthman ibn Affan Road,
Al Taawun District, P.O. Box 84994, Riyadh, K.S.A.

Request a call back

Spaces are limited, so request your call back as soon as possible.

Discover Select

Select Group is an internationally recognised Learning and Development provider with more than 20 years of experience in the field of corporate training and consultancy.

1 +
Delegates
1 +
Happy Clients
1 +
Training Hours

✔ Qualified Trainers

✔ English & Arabic Delivery

✔ Innovative Customer Focus

✔ International Qualifications

Our partners

Head Office: Office 1501 Al Yasat Tower, Fatima Bint Mubarak (Najda) Street, P.O. Box 44705, Abu Dhabi, UAE.

Dubai Office: Office 117, Al Attar Business, Centre, Sheikh Zayed Road, Al Barsha 1, P.O. Box 334058, Dubai, UAE.

© 2023 Select Training & Management LLC. Tax Registration Number: 100003031000003.