Increase Your Profits With Certified Customer Service Courses in UAE

Thanks for the training. We learned a lot about customer service, telephone and face to face communication and the LEAP concept. The trainer’s delivery and knowledge was great!

Ms Andrea is really helpful and gave us all the pointers about customer service. I enjoyed the course and the activities we did during the training. I think it is relevant and we can apply it directly at the workplace.

The course is useful and the trainer is very friendly. Thanks Ms Andrea for the great time we had. We learned how to build rapport with customers and the importance of being an assertive customer support representative.

I enjoyed the course. It met my expectations with excellent quality of training materials and content. I learned a lot about the importance of body language, communication and other aspects of customer service. Thank you!

I loved the training. It gave an action plan on how to deal with different behaviours of customers and we also learned how to practise active listening for customer queries and offer fast and correct solution.. The trainer’s knowledge is excellent and the overall presentation was really good.

The course content is excellent. We learned about the difference between passive, aggressive and assertive customer behaviour, body language as well as dos and don’ts in customer service. The trainer has excellent knowledge and delivery. And I loved the activities and exercises we did, very relevant and applicable.

It was a very useful and interesting seminar. The trainer taught about the importance of body language and proper way to answer and have a conversation on the phone. Also we learned active listening can help us solve the problem effectively.

The course content and the trainer were excellent.I learned a lot about barriers to communication and how to analyse body language and build a rapport. It helped me boost my confidence and I will definitely apply these things at work.