Customer Service
It costs five times as much to win a new customer than to keep a current one
Request Information Register NowIt costs five times as much to win a new customer than to keep a current one
Request Information Register NowIt costs five times as much to win a new customer than to keep a current one. Excellence in Customer Service is an attitude engrained in every department and it begins and ends with your people, from top to bottom
In today’s competitive business environment – ‘people skills’ are critical to organisational success. How you deal with your customer can affect not only your personal goals but also the teams and companies performance. Discover the skills necessary to communicate professionally to enhance the customer experience, gain respect and increase competitive advantage through excellence in customer service
Engaging learning experience
Downloadable study materials
Certificate of completion
The majority of ILM’s qualifications and courses give learners the skills, knowledge, and experience they need to do a management job in the real world. According to research, 9 in 10 learners said they were able to apply the leadership and management skills learnt through ILM to their day-to-day job role and would recommend ILM’s qualifications and programmes
Training your team on an ILM qualified course will improve their performance and bring positive change to your organisation. 88% of employers say their business was immediately positively impacted by ILM training programmes. 78% of employers said investing in ILM training increased their income
ILM qualifications are very sought after and will improve your career prospects. If an employer has two candidates that they can’t decide between, they are likely to make the decision based on qualifications. So having ILM certification is a great way of increasing your chances of promotion or employment
Yes, after the course you will receive a certificate of completion.
All participants receive an e-copy of the certificate, but if requested you will receive a hardcopy as well.
Yes, we provide e-Workbook before the course and the PowerPoint after the course.