Customer Service
It costs five times as much to win a new customer than to keep a current one
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About the course
It costs five times as much to win a new customer than to keep a current one. Excellence in Customer Service is an attitude engrained in every department and it begins and ends with your people, from top to bottom
In today’s competitive business environment – ‘people skills’ are critical to organisational success. How you deal with your customer can affect not only your personal goals but also the teams and companies performance. Discover the skills necessary to communicate professionally to enhance the customer experience, gain respect and increase competitive advantage through excellence in customer service
Course features
Engaging learning experience
Downloadable study materials
Certificate of completion
Course format
Group discussion
Case studies
Action planning
Presentations
Individual and group tasks
Role plays
Experiential learning games
Assessments
Course content
Our trainers
One of these subject matter experts will be training you
Natalie Brown
MANAGEMENT TRAINER AND CONSULTANT, KEYNOTE SPEAKER, EXECUTIVE COACH
Andrea Parry
Management Trainer and Consultant
Parveen Sidhu-Rice
Management Trainer and Consultant
Hassan Saad
Management Trainer and Consultant
Upcoming courses
Pricing
Why get certified
Getting the right skills
The majority of ILM’s qualifications and courses give learners the skills, knowledge, and experience they need to do a management job in the real world. According to research, 9 in 10 learners said they were able to apply the leadership and management skills learnt through ILM to their day-to-day job role and would recommend ILM’s qualifications and programmes
Positive impact to organisation
Training your team on an ILM qualified course will improve their performance and bring positive change to your organisation. 88% of employers say their business was immediately positively impacted by ILM training programmes. 78% of employers said investing in ILM training increased their income
Career growth
ILM qualifications are very sought after and will improve your career prospects. If an employer has two candidates that they can’t decide between, they are likely to make the decision based on qualifications. So having ILM certification is a great way of increasing your chances of promotion or employment
Our clients say
FAQ
Will I get a certificate after the course?
Yes, after the course you will receive a certificate of completion.
Do I get a hardcopy of the certificate?
All participants receive an e-copy of the certificate, but if requested you will receive a hardcopy as well.
Will I have access to learning materials after the course?
Yes, we provide e-Workbook before the course and the PowerPoint after the course.
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