E-mail Etiquette
Your e-mail behaviour has the potential to sabotage your reputation both personally and professionally.
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About the course
The main advantage of email is the speed with which we can communicate. You may have found yourself in situations where you click “reply,” type up a quick response, and hit “send” without giving so much a thought about what you have just written. This is due to the fact that an average employee spends about a quarter of the workweek going through the hundreds of e-mails we all send and receive every day.
On this Email Etiquette course, you will learn when it is appropriate to use email and when it is not, how to structure emails with the correct tone, with concise opening and closing messages. We will show you the types of topics or language that should not feature in an email, and how to ensure that recipients will not misinterpret them in any way.
Course outline
Introduction
2 videos
pre-course assessment
Module 1
3 videos
1 reading
3 quizzes
Introduction to E-mail Etiquette
What is e-mail etiquette? – Video
Advantages and disadvantages of using e-mail for business – Quiz
Formal vs informal e-mail messages – Reading
When and when not to use an e-mail as a form of communication – Video
Knowledge check – When and when not to use an e-mail – Quiz
Parts of a business e-mail message – Video
Knowledge check – Parts of a business e-mail message – Quiz
Module 2
3 videos
1 activity
1 reading
1 quiz
Elements of effective e-mail heading
Subject lines – Video
Subject lines – Activity
The sender’s e-mail address – Reading
Recipient – Video
Best practices for e-mail attachments – Video
Knowledge check – Elements of effective e-mail heading – Quiz
Module 3
2 videos
2 activities
1 reading
Elements of effective e-mail heading
E-mail salutations – Activity
E-mail salutations – Video
E-mail body – Reading
Knowledge check – E-mail body – Activity
Signature block – Video
Module 4
4 videos
4 activities
3 readings
2 quizzes
Writing professional e-mails
Keep it clear and concise – Reading
Keep it clear and concise – Activity
Check the tone – Reading
Appropriate and inappropriate tone – Activity
Use positive language – Video
Positive language – Quiz
Correct grammar – Video
Knowledge check – Confusing words – Quiz
Punctuation – Reading
Punctuation – Activity
E-mail formatting – Video
Checking and proofreading – Video
Checking and proofreading – Activity
Module 5
2 videos
1 activity
2 readings
1 quiz
Etiquette when responding to e-mails
E-mail response time – Video
Knowledge check – E-mail response time – Quiz
When to use reply and reply all – Reading
Knowledge check – When to use reply and reply all – Activity
Forwarding e-mails – Reading
Out-of-office e-mail messages – Video
Wrapping up
Post-course assessment
FAQ
How does this course work?
Once you enroll, you will be given login details to the learning platform where you can access the course materials. You can then study at your own pace, anytime, anywhere on any device as long as you are connected to the internet. The access to the platform will be valid for 1 month, which you can renew on a monthly basis, though one month is more than enough to complete the content of one course. You can also get extended access, and save from paying monthly subscription if you buy the course in a package. Check the packages here.
Will I get a certificate after the course?
Yes, you will receive a certificate of completion after you complete the course with at least 80% success rate.
What if I don’t pass the course?
In each module of the course, there are quizzes to check your knowledge. You will be given multiple attempts to pass the course. If you don’t pass the first time, you can review the course and do the quizzes again.
What should I do if my name on the certificate is not correct?
Please make sure you enter your personal details correctly when registering. If you have submitted wrong details, email us at hello@selectgroup.ae. We will send the certificate with the correct details.
Can I take several courses?
Of course you can. If you buy courses in a package, you will get a discounted rate and longer access period. Check the packages here.
How often are courses updated?
All courses are regularly updated to ensure the content is current and relevant. Plus, we will keep on adding new courses to the platform to make sure we cater to our client needs based on industry trends and requirements.
How to participate in your other learning events?
We conduct various training activities online and face to face. You can learn about upcoming events on our website or social media pages. Follow us on social media here.
What to do if I have technical problems?
We’re here to help you! Simply send us an email at hello@selectgroup.ae and our support team will resolve the issue.
Can I get a separate invoice if my employer will be paying for the course?
Sure! Many of our learners are sponsored by their organisation. Simply email us at hello@selectgroup.ae with your request.
How long do I have access to the class videos?
If you buy one course, you will be given a 1 month access to the platform, which you can renew on a monthly basis. Also you can buy courses in a package, and get a discounted rate and longer access period. Check the packages here.
Where can I learn more about corporate courses for my company?
Where can I learn more about corporate courses for my company?
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