Emotional Intelligence

Emotionally intelligent people have the ability to look at a problem and calmly find a solution.

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About the course

Emotional intelligence (EI) refers to the ability to perceive, control, and evaluate emotions. Having a higher level of EI means having the ability to recognise your behaviours, moods and impulses and manage them in a positive way. Our emotions can and do influence the way we react in the workplace daily.

This Emotional Intelligence course will provide you with a better understanding of self-management and self-awareness along with strategies and techniques on how to manage your emotions, respond usefully to the emotions of others, and improve personal effectiveness and team performance.

About the course

Emotional intelligence (EI) refers to the ability to perceive, control, and evaluate emotions. Having a higher level of EI means having the ability to recognise your behaviours, moods and impulses and manage them in a positive way. Our emotions can and do influence the way we react in the workplace daily.

This Emotional Intelligence course will provide you with a better understanding of self-management and self-awareness along with strategies and techniques on how to manage your emotions, respond usefully to the emotions of others, and improve personal effectiveness and team performance.

Course outline

Introduction

2 videos

pre-course assessment

Module 1

3 videos

2 readings

3 quizzes

Emotional intelligence defined

Emotional hijack – Video

What is Emotional Intelligence? – Video

Understanding emotions – Quiz

Facts about Emotional Intelligence – Reading

Case study – Quiz

A Brief History of Emotional Intelligence – Reading

IQ versus EQ – Video

Knowledge check: What is Ei and what Ei is not? – Quiz

Module 2

2 videos

2 activities

1 reading

Self-awareness

What is self-awareness? – Reading

Three competencies within self-awareness – Video

Knowledge check: Self-awareness competencies – Activity

How to improve and develop self-awareness – Video

Johari window – Case studies – Activity

Module 3

3 videos

1 quiz

Self-management

What is self-management? – Video

Six competencies within self-management – Reading

Knowledge check: Six competencies within self-management – Quiz

How to improve and develop self-management – Video

Module 4

1 video

2 readings

1 quiz

Social awareness

What is social awareness? – Reading

Three competencies within social awareness – Reading

Knowledge check -Competencies within social awareness – Quiz

How to improve and develop social awareness – Video

Module 5

1 video

2 readings

1 quiz

Relationship management

What is relationship management? – Video

Eight competencies within relationship management – Video

Knowledge check: Eight competencies within relationship management – Quiz

How to Improve and Develop Relationship Management – Reading

Module 6

4 videos

1 activity

2 readings

Behavioural styles

Introduction to behavioural styles – Reading

Passive behaviour – Video

Aggressive behaviour – Video

Assertive behaviour – Video

Passive-aggressive behaviour – Video

Knowledge check: behaviour style – Activity

Summay – Behavioural style – Reading

Module 7

5 video

1 reading

1 quiz

Transactional analysis

What is transactional analysis? – Video

The parent mode – Video

The child mode – Video

The adult mode – Video

Identifying ego state – Quiz

Ego states – case study – Video

Tips on how to improve your emotional intelligence – Reading

Wrapping up

Post-course assessment

FAQ

How does this course work?

Once you enroll, you will be given login details to the learning platform where you can access the course materials. You can then study at your own pace, anytime, anywhere on any device as long as you are connected to the internet. The access to the platform will be valid for 1 month, which you can renew on a monthly basis, though one month is more than enough to complete the content of one course. You can also get extended access, and save from paying monthly subscription if you buy the course in a package. Check the packages here.

Will I get a certificate after the course?

Yes, you will receive a certificate of completion after you complete the course with at least 80% success rate.

What if I don’t pass the course?

In each module of the course, there are quizzes to check your knowledge. You will be given multiple attempts to pass the course. If you don’t pass the first time, you can review the course and do the quizzes again.

What should I do if my name on the certificate is not correct?

Please make sure you enter your personal details correctly when registering. If you have submitted wrong details, email us at hello@selectgroup.ae. We will send the certificate with the correct details.

Can I take several courses?

Of course you can. If you buy courses in a package, you will get a discounted rate and longer access period. Check the packages here.

How often are courses updated?

All courses are regularly updated to ensure the content is current and relevant. Plus, we will keep on adding new courses to the platform to make sure we cater to our client needs based on industry trends and requirements.

How to participate in your other learning events?

We conduct various training activities online and face to face. You can learn about upcoming events on our website or social media pages. Follow us on social media here.

What to do if I have technical problems?

We’re here to help you! Simply send us an email at hello@selectgroup.ae and our support team will resolve the issue.

Can I get a separate invoice if my employer will be paying for the course?

Sure! Many of our learners are sponsored by their organisation. Simply email us at hello@selectgroup.ae with your request.

How long do I have access to the class videos?

If you buy one course, you will be given a 1 month access to the platform, which you can renew on a monthly basis. Also you can buy courses in a package, and get a discounted rate and longer access period. Check the packages here.

Where can I learn more about corporate courses for my company?

How does this course work?

Once you enroll, you will be given login details to the learning platform where you can access the course materials. You can then study at your own pace, anytime, anywhere on any device as long as you are connected to the internet. The access to the platform will be valid for 1 month, which you can renew on a monthly basis, though one month is more than enough to complete the content of one course. You can also get extended access, and save from paying monthly subscription if you buy the course in a package. Check the packages here.

Will I get a certificate after the course?

Yes, you will receive a certificate of completion after you complete the course with at least 80% success rate.

What if I don’t pass the course?

In each module of the course, there are quizzes to check your knowledge. You will be given multiple attempts to pass the course. If you don’t pass the first time, you can review the course and do the quizzes again.

What should I do if my name on the certificate is not correct?

Please make sure you enter your personal details correctly when registering. If you have submitted wrong details, email us at hello@selectgroup.ae. We will send the certificate with the correct details.

Can I take several courses?

Of course you can. If you buy courses in a package, you will get a discounted rate and longer access period. Check the packages here.

How often are courses updated?

All courses are regularly updated to ensure the content is current and relevant. Plus, we will keep on adding new courses to the platform to make sure we cater to our client needs based on industry trends and requirements.

How to participate in your other learning events?

We conduct various training activities online and face to face. You can learn about upcoming events on our website or social media pages. Follow us on social media here.

What to do if I have technical problems?

We’re here to help you! Simply send us an email at hello@selectgroup.ae and our support team will resolve the issue.

Can I get a separate invoice if my employer will be paying for the course?

Sure! Many of our learners are sponsored by their organisation. Simply email us at hello@selectgroup.ae with your request.

How long do I have access to the class videos?

If you buy one course, you will be given a 1 month access to the platform, which you can renew on a monthly basis. Also you can buy courses in a package, and get a discounted rate and longer access period. Check the packages here.

Where can I learn more about corporate courses for my company?