Facilitation Skills

SCHEDULE

No schedule at the moment

If you have three or more candidates or you would like to run this course as an in-house programme, please contact us.

COURSE AIMS

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering.

The Facilitation Skills workshop can help any organisation make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.

WHAT WILL YOU GAIN FROM THIS COURSE?

Knowing how to deal with:

  • Define facilitation and identify its purpose and benefits.
  • Clarify the role and focus of a facilitator.
  • Differentiate between process and content in the context of a group discussion.
  • Provide tips in choosing and preparing for facilitation.
  • Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.
  • Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
  • Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.
  • Define what interventions are, when they are appropriate and how to implement them.

SAMPLE COURSE CONTENT

Below is an example of the course content that highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior to the session(s).

Understanding Facilitation
  • What is Facilitation?
  • What is a Facilitator?
  • When is Facilitation Appropriate?
Process vs. Content
  • About Process
  • About Content
  • A Facilitator’s Focus
Laying the Groundwork
  • Choosing a Facilitated Approach
  • Planning for a Facilitated Meeting
  • Collecting Data
Tuckman and Jensen’s Model of Team Development
  • Stage One: Forming
  • Stage Two: Storming
  • Stage Three: Norming
  • Stage Four: Performing
Building Consensus
  • Encouraging Participation
  • Gathering Information
  • Presenting Information
  • Synthesizing and Summarizing
Reaching a Decision Point
  • Identifying the Options
  • Creating a Short List
  • Choosing a Solution
  • Using the Multi-Option Technique
Dealing with Difficult People
  • Addressing Disruptions
  • Common Types of Difficult People and How to Handle Them
  • Helping the Group Resolve Issues on Their Own
Addressing Group Dysfunction
  • Using Ground Rules to Prevent Dysfunction
  • Restating and Reframing Issues
  • Some of the ways of restating and reframing includes
  • Getting People Back on Track
About Intervention
  • Why Intervention May Be Necessary
  • When to Intervene
  • Levels of Intervention
Intervention Techniques
  • Using Your Processes
  • Boomerang it Back
  • ICE It: Identify, Check for Agreement, Evaluate How to Resolve
Wrapping up
  • Words from the Wise

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