From Manager to Leader



No schedule at the moment

If you have three or more candidates or you would like to run this course as an in-house programme, please contact us.


Management training is often the catalyst to inspire employees to better serve their clients. We provide the delegates with the knowledge and skills required for a non-confrontational, interactive training environment.

Nurturing effective leadership and management skills makes a competitive advantage for your organisation. Unfortunately, these skills do not come simply for most people. Most supervisors and managers are promoted to their position – not because of their management skills – but because of their ability to do the tasks assigned. Training these skills is critical to their success.

This workshop prepares managers with the essential capability to implement their organisation’s strategic objectives and it improves a basic understanding of the different fields of management to ensure that managers do not perform their own management functions in isolation.


  • Understand the roles and responsibilities of each department.
  • Drawing and understanding your company’s organisational chart.
  • Develop a practical framework for understanding management.
  • Identifying the ‘core competencies’ required to be an effective manager.
  • Look at motivational models to problems of employee motivation and job design.
  • Improve communication by identifying others’ assumptions and behaviours.
  • Learn to choose the most effective behaviour for both short and long-term results.
  • Developing planning and organising skills for maximum outcome.
  • Resolve conflicts quickly.
  • Learn to choose the most effective behaviour for both short and long-term results.
  • Resolve performance issues quickly and effectively.
  • Developing planning and organising skills for maximum outcome.
  • Solve problems and make decisions more effectively by creating a dynamic work team.
  • Equip with the tools necessary for success in their new role.
  • Revisit the building blocks of management excellence while focusing on the specific challenges of their present situation.


Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Good Manager, Bad Manager
  • Deciding which one you want to be.
  • Qualities of both good and bad managers.
  • What can sabotage a supervisor’s success?
  • Techniques for gaining the respect of former co-workers.
  • Leadership role.
  • Why do leaders fail?
  • Are leaders born or made?
  • Key lessons for those who need to break out of the ‘buddy’ role.
  • Differences between being the leader and ‘being the boss’.
  • The challenges facing leadership today.
Exploring your managerial style/potential
  • Discover your managerial style
  • Managerial Assessment
  • Making the most of your style in the workplace
  • Management Style Team Games
  • Developing & Enhancing your Managerial Style & Skills
The Essentials of Strong Leadership
  • Concentrating on the crucial elements in providing strong and effective leadership to employees.
  • Understanding leadership and its impact on the organisation.
  • Assessing leadership styles; recognising strengths and areas for development.
  • Developing a basis of trust and confidence with employees.
  • Understanding the keys to successful motivation.
  • Using goal setting, time management, planning and prioritising techniques successfully.
  • Applying effective delegation techniques.
  • Empowering employees to take on more responsibility.
  • The importance of listening.
  • Removing barriers to enable employees to succeed.
  • Organising and coordinating employees’ activities effectively.
Understanding Different Communication Styles
  • Identify your communication style..
  • Learn to identify their own behavioural styles, the styles of their co-workers and how to adjust and coach for better communication.
  • Verbal and nonverbal communication.
  • Using body language.
  • Assertiveness and self-confidence.
  • Questioning techniques.
  • Active listening techniques that ensure you hear what is really being said.
  • Destructive and constructive words.
  • The importance of listening.
  • Destructive and constructive words.
  • Effective listening skills.
  • Barriers to communication.
Critical Management Communication Skills
  • Mastering the art of persuasion to motivate others to higher levels of achievement.
  • Handling criticism without becoming defensive.
  • Resolving tense or explosive situations.
  • Eliminating the most common obstacles in getting critical ideas across.
  • Becoming a better communicator by being a better listener.
  • Barriers to time management.
  • Communicating your perspective with clarity and power.
  • Using “damage control” tactics to smooth over hard feelings and prevent grudges.
  • Avoiding words and phrases that cost credibility.
  • Using silence to gain information.
Rephrasing for Better Relationships
  • Learn how to use language so that it will be better received.
  • Deliver messages to colleagues and effectively respond to phrases such as “that’s not my job” and “I don’t know.”
  • Dealing with difficult people.
  • Managing your own emotions when solving problems.
  • Building positive relationships.
  • Your role in settling disagreements between employees.
  • Handle difficult or explosive personalities and behaviours.
  • Identifying the ‘root cause’ of the problem.
Keys to Successful Performance Management
  • Allowing supervisors and managers to develop their skills to raise productivity, improve worker morale, retain good employees, and enhance the workplace environment
  • Developing realistic and objective performance measures.
  • Setting and communicating specific expectations.
  • Working with job descriptions and position statements.
  • Developing work instructions and task listings.
  • Coaching employees to acquire or develop job skills and knowledge.
  • Counseling employees through difficult performance issues.
  • Monitoring employee productivity.
  • Implementing a process of giving and receiving feedback.
  • Preparing meaningful performance evaluations.
Goal Setting for Peak Performance
  • Setting realistic and manageable goals.
  • Explores the components of SMART goals.
  • Practice delegating and communicating goals and expectations to the people they supervise.
  • Managing your time effectively.
  • Self-management and discipline.
  • Barriers to time management.
  • Minimising interruptions, paperwork and meetings.
Delivering Performance Feedback
  • When to deliver performance feedback?.
  • Steps of giving both positive and negative feedback..
  • Giving and receiving feedback.
Decision Making and Planning Skills
  • Enabling supervisors and managers to more effectively plan and implement the steps necessary to achieve goals and improve processes
  • The decision-making process
  • Decision-making styles
  • Group versus individual decision making
  • Identify team, department and organisational needs and goals
  • SWOT analysis at the department level
  • Developing realistic goals that have positive results
  • Incorporating the organisation’s mission in both strategic and operational planning
  • Creating the priority of activities to maximise their impact
  • Evaluating processes to determine their effectiveness
  • Star performers
  • Refining processes – methods to eliminate wasteful steps

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P.O. Box 44705, Abu Dhabi,
United Arab Emirates
Phone: +971 2 6740340
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P.O. Box 334058, Dubai,
United Arab Emirates
Phone: +971 4 2566414
Fax: +971 4 2566424

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for VAT purposes, only in the UAE