Generation Gaps

SCHEDULE

No schedule at the moment

If you have three or more candidates or you would like to run this course as an in-house programme, please contact us.

COURSE AIMS

The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

The Generation Gaps workshop will help participants understand the various generations present at work, and understand what motivates them and dealing with them on a daily basis. Both the young and older worker will have many ideas to offer, which will help the organisation thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.

WHAT WILL YOU GAIN FROM THIS COURSE?

Knowing how to deal with:

  • History behind generation gaps
  • What are traditionalists
  • What are baby boomers
  • What are Generation Xers
  • What are Generation Yers
  • Differences between each type of generation
  • Finding common ground among the generations
  • Conflict management
  • Leveraging the benefits of generation gaps at work

SAMPLE COURSE CONTENT

Below is an example of the course content that highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior to the session(s).

History
  • What Generations Exist in the Workplace
  • What Defines a Generation
  • What this Means in our Workplace
Traditionalist
  • Their Background
  • Their Characters
  • Their Working Style
Baby Boomers
  • Their Background
  • Their Characters
  • Their Working Style
Generation X
  • Their Background
  • Their Characters
  • Their Working Style
Generation Y
  • Their Background
  • Their Characters
  • Their Working Style
Differentiations Between
  • Background
  • Attitude
  • Working Style
  • Life Experience
Finding Common Ground
  • Adopting a Communication Style
  • Creating an Affinity Group
  • Sharing Knowledge
Conflict Management (I)
  • Younger Bosses Managing Older Workers
  • Avoid Turnovers with a Retention Plan
  • Breaking Down the Stereotypes
Conflict Management (II)
  • Embrace the Hot Zone
  • Treat Each Other as a Peer
  • Create a Succession Plan
The Power of 4
  • Benefits of Generation Gaps
  • How to Learn from Each Other
  • Embracing the Unfamiliar
Wrapping up
  • Words from the Wise

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