Management Skills for High Impact

SCHEDULE

No schedule at the moment

If you have three or more candidates or you would like to run this course as an in-house programme, please contact us.

COURSE AIMS

Being an effective manager involves much more than just getting things done. Nowadays, higher levels of supervisory skills are required. You will become better equipped to perform as a persuasive communicator, creative problem-solver and focused leader. Participants will learn to strengthen interpersonal relations, manage stress and handle fast-changing business world.

We will also explore Emotional Intelligence and the importance of being more self-aware of our actions and the impact they can have on others. With the rules for the workplace gradually changing, we are judged completely differently to twenty years ago. How intelligent we are, how much training we have had, or our qualifications do not play the central role they once did. Employers are now concerned with how you handle yourselves and each other.

WHAT WILL YOU GAIN FROM THIS COURSE?

Knowing how to deal with:

  • Identify what makes a good leader.
  • Communicate with greater impact.
  • Maintain professional composure under pressure.
  • Learn how to lead.
  • Create a vision – a common ground.
  • Find out what employees need from you as a leader.
  • Develop strategies that make things happen.
  • Deliver constructive feedback in a way that produces positive change, not resentment or anger.
  • Understand what motivates people.
  • Take intelligent risks.
  • Influence people to follow you.
  • Motivate others to action.
  • Supervise friends and former co-workers without hassles or stress.
  • Gain cooperation at every level
  • Develop better communication techniques with peers and employees.
  • Lead a winning team, department or organization.
  • Empower others to deliver results.
  • Recognize individual and team success.
  • Define performance standards & hold people accountable.
  • Align performance goals with strategy.
  • Identify how to handle difficult or sensitive situations more confidently.
  • Know how to increase your visibility within your organisation so ‘promotion’ is recognised.

SAMPLE COURSE CONTENT

Below is an example of the course content that highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior to the session(s).

Critical and Productive Management Skills
  • Explore Critical Management Skills
  • People & Team Management
  • Empowerment
  • Delegation
  • Performance Management
  • Coaching
  • Conflict Management
Applying a Model for Management Excellence
  • Importance of management identity
  • Making the transition from expert to manager
  • How managing, leading and administering relate
  • Managing people more expert than you
  • What kind of manager do you want to be?
  • Developing a management role model
  • Adapting the model to your managerial situation
  • Ten things all successful managers do
Effective Communication
  • Communication process.
  • Body Language, words and tone of voice.
  • The channel of the message.
  • Barriers to communication.
  • Overcoming the barriers to communication.
Filter Systems
  • Identifying our filter systems.
  • Making sense of our filter systems.
  • What happens to information when it comes in to our brain?
  • What happens to information for it to get out!
Interpersonal Skills
  • Building a rapport with colleagues.
  • Dealing with difficult people.
  • Characteristics of behaviour patterns.
  • How to build rapport with anyone and at any time.
  • The elements of rapport building.
Active listening
  • An effective framework for effective listening.
  • How to get others to listen to you.
  • Why people do not listen to you.
  • Why you do not listen to others.
  • How to focus while listening.
  • How to use your physical surroundings to improve your listening ability.
  • Strategies to better listening.
  • Learn how to get everything you want through listening.
Our internal Representational Systems
  • What is a representational system?
  • How people represent what you say into their own language.
  • Techniques and strategies to communicate effectively with people with different systems.
Reading non-verbal cues
  • Eliciting thinking patterns through eye movements.
  • How to know what people are thinking by their eye movements.
  • How to tailor your communications by what you see.
Rephrasing for Better Relationships
  • Learn how to use language so that it will be better received.
  • Deliver messages to colleagues and effectively respond to phrases such as “that’s not my job” and “I don’t know.”
  • Managing your own emotions when solving problems.
  • Building positive relationships.
Learning transfer: Taking what you have learnt back to the workplace
  • Developing your personal action plan for professional confidence and assertiveness
  • How will you use the techniques and principles professionally?
  • Identifying key issues and challenges
  • Rehearsing success and increasing confidence
  • Deciding how, when and where to take action
  • Establishing plans for your long term personal and professional development
  • Your immediate plan of action starting the day you get back to work
Leadership Fundamentals
  • How to establish your credibility as a leader.
  • Leadership role.
  • Identify the difference between ‘authority’, ‘power’ and ‘responsibility’.
  • Types of ‘power’.
  • Sources of ‘power’.
  • The emotional requirements of being a manager.
  • Establishing confidence and trust with our employees.
  • Understanding the influence of managerial styles on employee behaviour.
  • Identify your strengths and weaknesses.
Factors that Create Workplace Conflict
  • What is conflict?
  • Why conflict is inevitable.
  • Different types of conflict.
  • Develop a positive way of looking at conflict.
  • Determine whether the ‘conflict’ is really just a misunderstanding.
  • Explore multiple causes for workplace dissention.
  • Learn how small problems left unaddressed can escalate quickly into full-scale hostility.
  • Potential consequences that are possible when problems are not resolved.
The Competencies of Ei
  • Definitions and Real-life Examples.
  • Core questions, Underlying behaviours, and Tips for improvement.
Directing and Developing the People
  • Understanding the Business (culture, vision, mission and values).
  • Setting goals aligned with company vision, strategies and objectives.
  • Balancing tasks and people.
  • Developing People (leadership and teams):
  • Influencing, Motivating, Managing expectations and Appraising.
  • Coaching and Mentoring.
  • Managing conflict.
  • Team Building and Control (delegating and empowering).
  • Communication skills.
Delegation
  • Techniques for becoming more effective in delegation.
  • The delegation process.
  • Balancing tasks and people.
  • Effective delegation skills.
  • Knowing when and how to delegate.
  • Why failing to delegate is a common mistake often made by managers.
Using Emotional Intelligence (EI) to Control Situations
  • What is Emotional Intelligence?
  • How does our Emotional Quotient differ from out Intelligence Quotient?
  • Architecture and Skills; Core / Supporting / Resultant.
  • Intrapersonal vs. Interpersonal.
  • Handling interpersonal relationships when newly promoted.
  • Developing interpersonal relationships with your colleagues.
  • Why do we need EI?
  • Is EI learnable?
Emotional Intelligence and Career Success
  • Emotional Intelligence in the workplace.
  • Qualities of an EI Manager.
  • The benefits of EI.
  • What EI is not?
Self-Awareness
  • Getting ‘in touch’ with your feelings.
  • Understanding how your feelings affect your behaviour.
  • Taking ‘control’ of your emotions.
Self Confidence
  • Identifying what makes us lose confidence in ourselves?
  • Developing our self-confidence.
  • Giving others confidence.
Learning transfer: Taking what you have learnt back to the workplace
  • Developing your personal action plan for professional confidence and assertiveness
  • How will you use the techniques and principles professionally?
  • Identifying key issues and challenges
  • Rehearsing success and increasing confidence
  • Deciding how, when and where to take action
  • Establishing plans for your long term personal and professional development
  • Your immediate plan of action starting the day you get back to work

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