Home >> Training Services >> WeSelectSelflearning >> Managing Conflict
About the course
Conflict is defined as a clash between individuals because of a difference in thought process, attitudes, understanding, interests, requirements and even sometimes perceptions. While a business can often see conflicts as being productive by driving new and different opinions, the different ways to effectively manage such conflicts depend on many factors. However, if it is left unchecked or not resolved it can lead to lost production, absences, designations and, in some cases even lawsuits.
On this Conflict Management course, you will understand the different types of conflicts and how to identify the stages with potential outcomes. You will gain the knowledge and skills needed to handle conflicts sensibly, fairly and efficiently which can be confidently used to manage them in the workplace.
Course outline
Introduction
2 videos
pre-course assessment
Module 1
3 videos
2 activities
1 reading
1 quiz
Defining conflict
How would you define conflict? – Video
Self-assessment – Quiz
Causes of conflict – Video
Types of conflict – Reading
Knowledge check: Types of conflict – Activity
Stages of conflict – Video
Scenario – Stages of conflict: the old man and the camel – Video
Stages of conflict: the old man and the camel- Activity
Food for thought – Video
Module 2
4 videos
3 activity
2 readings
1 quiz
Impact of conflict in organisations
The positive effects of conflict – Video
Summary – The positive effects of conflict – Reading
The negative effects of conflict – Activity
Summary – The negative effects of conflict – Reading
Knowledge check: Effects of conflict – Quiz
Conflict outcomes – Video
Scenario – Conflict outcomes case study: The new manager – part 1 – Video
Conflict outcomes case study: The new manager – part 2 – Activity
Scenario – Conflict outcomes case study: The new manager – part 2 – Video
Conflict outcomes case study: The new manager – part 2 – Activity
Module 3
3 video
3 activity
2 readings
1 quiz
Conflict management
What is conflict management? – Video
Conflict resolution styles: the Thomas-Kilmann conflict mode instrument – Reading
Knowledge check: Conflict resolution styles – Quiz
What’s your conflict management style – Activity
Conflict resolution application – Activity
Conflict resolution process: the needs and assumptions model – Video
Summary – Needs and assumptions model – Reading
Cause and effect analysis – Video
Knowledge check: Cause and effect analysis – Activity
Module 4
2 videos
2 activities
2 readings
Skills in conflict management
Overcoming breakdown in communication – Reading
Speaker’s words: co-operation techniques… “l will” – Activity
Speaker’s words: co-operation techniques… “Will you” – Activity
Active listening skills – Video
The importance of empathy – Video
Role of emotional intelligence in conflict management – Reading
Wrapping up
Post-course assessment
FAQ
How does this course work?
Once you enroll, you will be given login details to the learning platform where you can access the course materials. You can then study at your own pace, anytime, anywhere on any device as long as you are connected to the internet. The access to the platform will be valid for 1 month, which you can renew on a monthly basis, though one month is more than enough to complete the content of one course. You can also get extended access, and save from paying monthly subscription if you buy the course in a package. Check the packages here.
Will I get a certificate after the course?
Yes, you will receive a certificate of completion after you complete the course with at least 80% success rate.
What if I don’t pass the course?
In each module of the course, there are quizzes to check your knowledge. You will be given multiple attempts to pass the course. If you don’t pass the first time, you can review the course and do the quizzes again.
What should I do if my name on the certificate is not correct?
Please make sure you enter your personal details correctly when registering. If you have submitted wrong details, email us at hello@selectgroup.ae. We will send the certificate with the correct details.
Can I take several courses?
Of course you can. If you buy courses in a package, you will get a discounted rate and longer access period. Check the packages here.
How often are courses updated?
All courses are regularly updated to ensure the content is current and relevant. Plus, we will keep on adding new courses to the platform to make sure we cater to our client needs based on industry trends and requirements.
How to participate in your other learning events?
We conduct various training activities online and face to face. You can learn about upcoming events on our website or social media pages. Follow us on social media here.
What to do if I have technical problems?
We’re here to help you! Simply send us an email at hello@selectgroup.ae and our support team will resolve the issue.
Can I get a separate invoice if my employer will be paying for the course?
Sure! Many of our learners are sponsored by their organisation. Simply email us at hello@selectgroup.ae with your request.
How long do I have access to the class videos?
If you buy one course, you will be given a 1 month access to the platform, which you can renew on a monthly basis. Also you can buy courses in a package, and get a discounted rate and longer access period. Check the packages here.
Where can I learn more about corporate courses for my company?
Where can I learn more about corporate courses for my company?
Discover our packages
Get more for less
Interested in this course for your team?
Train your employees in the highly demanded competencies for today's business environment. Explore benefits for corporate clients.
