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Managing Conflict
Conflict is a necessary part of your personal growth and development
4.99/5 Rating
(from 1000+ reviews)
About this course
Conflict is defined as a clash between individuals because of a difference in thought process, attitudes, understanding, interests, requirements and even sometimes perceptions. While a business can often see conflicts as being productive by driving new and different opinions, the different ways to effectively manage such conflicts depend on many factors. However, if it is left unchecked or not resolved it can lead to lost production, absences, designations and, in some cases even lawsuits.
On this Conflict Management course, you will understand the different types of conflicts and how to identify the stages with potential outcomes. You will gain the knowledge and skills needed to handle conflicts sensibly, fairly and efficiently which can be confidently used to manage them in the workplace.
Course features
Videos Lessons
Learning Activities
Reading Materials
Quiz
Knowledge Assessment
4.99/5 Rating (from 1000+ reviews)
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Course outline
Introduction to managing conflict.
Total videos in this module: 5 Videos
- How would you define conflict? – Video
- Self-assessment – Quiz
- Causes of conflict – Video
- Types of conflict – Reading
- Knowledge check: Types of conflict – Activity
- Stages of conflict – Video
- Scenario – Stages of conflict: the old man and the camel – Video
- Stages of conflict: the old man and the camel- Activity
- Food for thought – Video
Total videos in this module: 4 Videos
- The positive effects of conflict – Video
- Summary – The positive effects of conflict – Reading
- The negative effects of conflict – Activity
- Summary – The negative effects of conflict – Reading
- Knowledge check: Effects of conflict – Quiz
- Conflict outcomes – Video
- Scenario – Conflict outcomes case study: The new manager – part 1 – Video
- Conflict outcomes case study: The new manager – part 2 – Activity
- Scenario – Conflict outcomes case study: The new manager – part 2 – Video
- Conflict outcomes case study: The new manager – part 2 – Activity
Total videos in this module: 3 Videos
- What is conflict management? – Video
- Conflict resolution styles: the Thomas-Kilmann conflict mode instrument – Reading
- Knowledge check: Conflict resolution styles – Quiz
- What’s your conflict management style – Activity
- Conflict resolution application – Activity
- Conflict resolution process: the needs and assumptions model – Video
- Summary – Needs and assumptions model – Reading
- Cause and effect analysis – Video
- Knowledge check: Cause and effect analysis – Activity
Total videos in this module: 2 Videos
- Overcoming breakdown in communication – Reading
- Speaker’s words: co-operation techniques… “l will” – Activity
- Speaker’s words: co-operation techniques… “Will you” – Activity
- Active listening skills – Video
- The importance of empathy – Video
- Role of emotional intelligence in conflict management – Reading
Wrap-up and post-course assessment
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Frequently asked questions
Once you enroll, you will be given login details to the learning platform where you can access the course materials. You can then study at your own pace, anytime, anywhere on any device as long as you are connected to the internet. The access to the platform will be valid for 1 month, which you can renew on a monthly basis, though one month is more than enough to complete the content of one course. You can also get extended access, and save from paying monthly subscription if you buy the course in a package. Check the packages here.
Yes, you will receive a certificate of completion after you complete the course with at least 80% success rate.
In each module of the course, there are quizzes to check your knowledge. You will be given multiple attempts to pass the course. If you don’t pass the first time, you can review the course and do the quizzes again.
Please make sure you enter your personal details correctly when registering. If you have submitted wrong details, email us at hello@selectgroup.ae. We will send the certificate with the correct details.
Of course you can. If you buy courses in a package, you will get a discounted rate and longer access period. Check the packages here.
All courses are regularly updated to ensure the content is current and relevant. Plus, we will keep on adding new courses to the platform to make sure we cater to our client needs based on industry trends and requirements.
We conduct various training activities online and face to face. You can learn about upcoming events on our website or social media pages. Follow us on social media here.
We’re here to help you! Simply send us an email at hello@selectgroup.ae and our support team will resolve the issue.
Sure! Many of our learners are sponsored by their organisation. Simply email us at hello@selectgroup.ae with your request.
If you buy one course, you will be given a 1 month access to the platform, which you can renew on a monthly basis. Also you can buy courses in a package, and get a discounted rate and longer access period. Check the packages here.
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Select Group is an internationally recognised Learning and Development provider with more than 20 years of experience in the field of corporate training and consultancy.
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Head Office: Office 1501 Al Yasat Tower, Fatima Bint Mubarak (Najda) Street, P.O. Box 44705, Abu Dhabi, UAE.
Dubai Office: Office 117, Al Attar Business, Centre, Sheikh Zayed Road, Al Barsha 1, P.O. Box 334058, Dubai, UAE.
© 2023 Select Training & Management LLC. Tax Registration Number: 100003031000003.
Request a call back
Slots are limited, so request your call back as soon as possible.
Discover Select
Select Group is an internationally recognised Learning and Development provider with more than 20 years of experience in the field of corporate training and consultancy.
1
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1
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Happy Clients
1
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Training Hours
✔ Qualified Trainers
✔ English & Arabic
✔ Customer Focused
✔ Internationally Qualified
Our partners
Previous
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Courses
Menu
Training
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ABOUT US
Menu
RECENT ARTICLES
Head Office: Office 1501 Al Yasat Tower, Fatima Bint Mubarak (Najda) Street, P.O. Box 44705, Abu Dhabi, UAE.
Dubai Office: Office 117, Al Attar Business, Centre, Sheikh Zayed Road, Al Barsha 1, P.O. Box 334058, Dubai, UAE.
KSA Office: Office 7470, Uthman ibn Affan Road,
Al Taawun District, P.O. Box 84994, Riyadh, K.S.A.
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