Motivating & Inspiring Your Staff


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If you have three or more candidates or you would like to run this course as an in-house programme, please contact us.


Inspiring employee motivation requires much more than the old fashioned carrot and stick approach. Today’s managers need to understand the reasons why employees work and offer the rewards they hope to receive.

What employees expect from work (not just the money!)
How a mangers vision and values inspire employees
Effective ways to reward employees
The importance of creative a supportive workplace
The role open communication plays in motivation
How to deal with unmotivated employees

Delegation is not ‘dumping’ or merely allocating tasks. It is a skill that comparatively few managers/supervisors/team leaders process to a high level. Done well, delegation makes a significant difference to the motivation of the individual and productivity of the team. Good delegation also frees management time to allow pursuit of priority goals. Addressing the skills of motivation and delegation, how to get the best out of people and what approaches will enable participants to increase effort and work to the highest standards.



  • Understanding what motivates people to do what they do.
  • Learn how to motivate yourself.
  • Learn the basic principles of motivation.
  • Recognise the signs of lack of motivation.
  • Identify practical ways to motivate others and stay motivated yourself.
  • Deliver effective praise and reprimand sessions to enhance performance.
  • Create a working environment that promotes high levels of motivation.
  • Learn how to set and agree challenging performance targets with team members.
  • Identify and deal with motivation levels holding back the team.
  • Create an effective action plan to maximise motivation and performance.

    Below is an example of the course content that highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior to the session(s).

    Understanding Motivation
    • Defining motivation.
    • Identifying what motivates people.
    • The importance of different behaviours when motivating.
    How to Build Motivation
    • Assessing your attitude towards your subordinates.
    • Good managers versus good leader.
    • How to improve communication.
    • The importance of creating a ‘no-blame’ culture.
    • Why you should encourage initiative.
    Getting the Most Out of People
    • How to effectively motivate individuals.
    • Motivating groups.
    • The importance of preventing de-motivation.
    • How to deal with de-motivated people.
    • Effective appraisal techniques.
    • Evaluating the aspects of each job.
    • Improve motivation through enriching jobs.
    • Empowering staff.
    • Building a smooth and clear career path.
    Improving Performance
    • Develop an effective leadership communication network.
    • Your role in keeping lines of communication open at all times.
    • Active listening techniques that ensure you hear what is really being said.
    • Constructive versus destructive communication.
    • Understand the importance of emotional intelligence in leadership skills.
    Organisational Skills
    • Managing your time effectively.
    • Self-management and discipline.
    • Barriers to time management.
    • Minimising interruptions, paperwork and meetings.
    • Managing the time of others.
    Effective Communication
    • Verbal and nonverbal communication.
    • Using body language.
    • Assertiveness and self-confidence.
    • Questioning techniques.
    • Active listening techniques that ensure you hear what is really being said.
    • Destructive and constructive words.
    • The importance of listening.
    • Effective listening skills.
    Conducting an Effective Meeting
    • Creating an atmosphere where all participants will be able to contribute.
    • Building an open rapport between group members.
    • Using processes for brain-storming and problem solving.
    • Arriving at win/win decisions through ‘consensus’ facilitation.
    • Controlling time wasting and disruptive influences.
    • How to agree on an action plan and assign point persons for action items.
    • Debriefing and ending meetings on a high note.
    • Keeping the meeting on schedule and agenda focused; avoiding digressions.
    • Personal qualities of meeting leaders.
    Problem Solving
    • Dealing with difficult people.
    • Managing your own emotions when solving problems.
    • Building positive relationships.
    • Your role in settling disagreements between employees.
    • Handle difficult or explosive personalities and behaviours.
    • Identifying the ‘root cause’ of the problem.
    • Practical problem solving models.
    • Group creativity, problem solving and decision making.
    Understanding Delegation
    • Defining delegation.
    • Why it is important to delegate.
    • The barriers to successful delegation.
    • The importance of building a relationship with employees.
    How to Delegate Effectively
    • Establish which tasks to delegate.
    • Identify which tasks not to delegate.
    • How to plan a structure with delegation.
    • Identify the various roles that can be delegated.
    • Understand accountability.
    • Choosing the right person for the right task.
    • Learn how to plan and prepare a brief.
    • Agreeing a brief in principle with proposed delegates.
    • Identify how to brief effectively.
    Monitoring Progress
    • Exercising control.
    • Minimising the risks in delegation.
    • The importance of reinforcing a delegate’s role.
    • Providing support and encouragement.
    • Maintaining boundaries.
    • The importance of giving feedback.
    • Praising and rewarding where appropriate.
    • Identify any difficulties encountered during delegation.

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