Office Management and Administrative Skills ILM - Management Training & HR Consultancy

Office Management and Administrative Skills

This course is designed to give learners the key skills that are required for the smooth running of an office

Home >> Courses >> Administration >> Office Management and Administrative Skills

About the course

It is easy to get overwhelmed by the multiple roles and responsibilities expected of office managers and administrators in the modern workplace, regardless of whether you are new or experienced.

This course is designed to give learners the key skills that are required for the smooth running of an office! Discover how to create a more effective office environment and reduce inefficiency in your workplace. We will also dive into the processes that you can incorporate into your office, including an assertive and organised approach to managing people and management and planning techniques which will improve information flow and support the achievement of overall organisational objectives.

Course features

Engaging learning experience

Downloadable study materials

Certificate of completion

About the course

It is easy to get overwhelmed by the multiple roles and responsibilities expected of office managers and administrators in the modern workplace, regardless of whether you are new or experienced.

This course is designed to give learners the key skills that are required for the smooth running of an office! Discover how to create a more effective office environment and reduce inefficiency in your workplace. We will also dive into the processes that you can incorporate into your office, including an assertive and organised approach to managing people and management and planning techniques which will improve information flow and support the achievement of overall organisational objectives.

Course features

Engaging learning experience

Downloadable study materials

Certificate of completion

About the course

It is easy to get overwhelmed by the multiple roles and responsibilities expected of office managers and administrators in the modern workplace, regardless of whether you are new or experienced.

This course is designed to give learners the key skills that are required for the smooth running of an office! Discover how to create a more effective office environment and reduce inefficiency in your workplace. We will also dive into the processes that you can incorporate into your office, including an assertive and organised approach to managing people and management and planning techniques which will improve information flow and support the achievement of overall organisational objectives.

Course features

Engaging learning experience

Downloadable study materials

Certificate of completion

Course format

Group discussion

Case studies

Action planning

Presentations

Individual and group tasks

Role plays

Experiential learning games

Assessments

Course content

DAY 1

What is office management?
Vital skills for effective office management
Controlling your workday
Time wasters
Urgency vs. Importance index
Agreeing clear work objectives
Communicating with impact
Communicating assertively
Giving the right impression to your customers
Overcoming barriers to assertiveness
Dealing with your boss!
Telephone etiquette

DAY 2

Monitoring and developing the team’s performance
Motivating the team
Dealing with difficult people and workplace conflict
The need for problem solving
Is it us?
Professional language in business writing
Accuracy and transparency

DAY 3

Do we need a meeting?
Objective of the meeting
Planning for the meeting
Agenda
How to close a meeting?
Taking minutes
Overview of Record and Information Management
Filing and records management

Our trainers

One of these subject matter experts will be training you

Natalie Brown
MANAGEMENT TRAINER AND CONSULTANT, KEYNOTE SPEAKER, EXECUTIVE COACH

Andrea Parry
Management Trainer and Consultant

Gael Rowland
Management Trainer and Consultant

Parveen Sidhu-Rice
Management Trainer and Consultant

Pricing

Online live

Want more info?

for inquiries

Contact Us

Face to face

AED 5400

per delegate

Register Now

In-house

4+ delegates?

we recommend In-house

Contact Us

Why get certified

Getting the right skills

The majority of ILM’s qualifications and courses give learners the skills, knowledge, and experience they need to do a management job in the real world. According to research, 9 in 10 learners said they were able to apply the leadership and management skills learnt through ILM to their day-to-day job role and would recommend ILM’s qualifications and programmes

Positive impact to organisation

Training your team on an ILM qualified course will improve their performance and bring positive change to your organisation. 88% of employers say their business was immediately positively impacted by ILM training programmes. 78% of employers said investing in ILM training increased their income

Career growth

ILM qualifications are very sought after and will improve your career prospects. If an employer has two candidates that they can’t decide between, they are likely to make the decision based on qualifications. So having ILM certification is a great way of increasing your chances of promotion or employment

Getting the right skills

The majority of ILM’s qualifications and courses give learners the skills, knowledge, and experience they need to do a management job in the real world. According to research, 9 in 10 learners said they were able to apply the leadership and management skills learnt through ILM to their day-to-day job role and would recommend ILM’s qualifications and programmes

Positive impact to organisation

Training your team on an ILM qualified course will improve their performance and bring positive change to your organisation. 88% of employers say their business was immediately positively impacted by ILM training programmes. 78% of employers said investing in ILM training increased their income

Career growth

ILM qualifications are very sought after and will improve your career prospects. If an employer has two candidates that they can’t decide between, they are likely to make the decision based on qualifications. So having ILM certification is a great way of increasing your chances of promotion or employment

Our clients say

One of the best online training centers. Very friendly and accomodating. Learning new things and there is a room for new knowledge.

Stephen Moratalla

I would strongly recommend you to attend training from Select Training and Management Consultancy L.L.C .The material was very interesting and the discussions were truly inspiring, engaging and fun. During my training, hosts and the participants were very cooperative with their brilliant ideas. I also enjoyed the visual illustrations, which made the content easily understandable with all the participants. To all the Select Training Team, you have all done a wonderful job. I look forward to attending future training’s given the opportunity. And I would like to thank you for your well organized training.

Cerise Cherē

FAQ

Will I get a certificate after the course?

Yes, after the course you will receive a certificate of completion.

Do I get a hardcopy of the certificate?

All participants receive an e-copy of the certificate, but if requested you will receive a hardcopy as well.

Will I have access to learning materials after the course?

Yes, we provide e-Workbook before the course and the PowerPoint after the course.

Will I get a certificate after the course?

Yes, after the course you will receive a certificate of completion.

Do I get a hardcopy of the certificate?

All participants receive an e-copy of the certificate, but if requested you will receive a hardcopy as well.

Will I have access to learning materials after the course?

Yes, we provide e-Workbook before the course and the PowerPoint after the course.