Problem Solving and Decision Making
Having a process to work through can take the anxiety out of problem solving and make decisions easier.
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About the course
The key to problem solving and decision making is thinking differently and looking at things from different angles and although we make decisions and solve problems all the time, some people are still very uncomfortable making decisions.
This Problem Solving and Decision Making course will provide you with the knowledge and skills to solve problems and make decisions by looking at the different types of thinking and understand what prevents us from thinking outside the box. We will look at the entire problem-solving process, as well as key problem-solving tools that can be used every day. Skills such as brainstorming, information gathering, analysing data, and identifying resources will be covered throughout the course.
Course outline
Introduction
2 videos
pre-course assessment
Module 1
3 videos
2 activities
3 readings
1 quiz
Definitions
What is problem solving and decision making? – Video
What is a problem? – Reading
Different types of problems – Reading
Knowledge check – problem solving and decision making – Quiz
Convergent mode of thinking – Video
Divergent mode of thinking – Video
Knowledge check – convergent and divergent thinkers – Activity
Mental block and barriers to creative thinking – Reading
Module 2
4 videos
2 activities
Problem-solving model
Case study – Activity
Overview of the problem-solving model – Video
Phase one: problem identification – Video
Phase two: decision making – Video
Phase three: planning and organising – Video
Knowledge check – problem-solving model – Activity
Module 3
3 video
1 activity
1 reading
Root cause analysis
What is root cause analysis? – Reading
Case study – Actvity
Pareto charts – Video
Fishbone diagram – Video
The five whys – Video
Module 4
2 videos
1 activity
2 readings
2 quizzes
Creative thinking and decision making methods
Self-assessment – How good are your decision-making skills? – Quiz
Brainstorming – Reading
Mind mapping – Video
SWOT Analysis – Video
Knowledge check – SWOT Analysis – Quiz
Cost-benefit analysis – Reading
Case study – Activity
Wrapping up
Post-course assessment
FAQ
How does this course work?
Once you enroll, you will be given login details to the learning platform where you can access the course materials. You can then study at your own pace, anytime, anywhere on any device as long as you are connected to the internet. The access to the platform will be valid for 1 month, which you can renew on a monthly basis, though one month is more than enough to complete the content of one course. You can also get extended access, and save from paying monthly subscription if you buy the course in a package. Check the packages here.
Will I get a certificate after the course?
Yes, you will receive a certificate of completion after you complete the course with at least 80% success rate.
What if I don’t pass the course?
In each module of the course, there are quizzes to check your knowledge. You will be given multiple attempts to pass the course. If you don’t pass the first time, you can review the course and do the quizzes again.
What should I do if my name on the certificate is not correct?
Please make sure you enter your personal details correctly when registering. If you have submitted wrong details, email us at hello@selectgroup.ae. We will send the certificate with the correct details.
Can I take several courses?
Of course you can. If you buy courses in a package, you will get a discounted rate and longer access period. Check the packages here.
How often are courses updated?
All courses are regularly updated to ensure the content is current and relevant. Plus, we will keep on adding new courses to the platform to make sure we cater to our client needs based on industry trends and requirements.
How to participate in your other learning events?
We conduct various training activities online and face to face. You can learn about upcoming events on our website or social media pages. Follow us on social media here.
What to do if I have technical problems?
We’re here to help you! Simply send us an email at hello@selectgroup.ae and our support team will resolve the issue.
Can I get a separate invoice if my employer will be paying for the course?
Sure! Many of our learners are sponsored by their organisation. Simply email us at hello@selectgroup.ae with your request.
How long do I have access to the class videos?
If you buy one course, you will be given a 1 month access to the platform, which you can renew on a monthly basis. Also you can buy courses in a package, and get a discounted rate and longer access period. Check the packages here.
Where can I learn more about corporate courses for my company?
Where can I learn more about corporate courses for my company?
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