Writing Effective Policies and Procedures: Writing policies and procedures is a challenge, even for the experienced technical writer. In order for any organisation to function properly, policies and procedures must be clearly written. They need to be accurate, brief, and easy to comprehend. When written correctly, policies and procedures can save time, eliminate frustration, and increase efficiency.
Working in an environment where most of the workers are second language speakers can pose problems. This course will address the issues relating to the vocabulary used and how to get the message across clearly and concisely.
Delegates will be equipped with tools and techniques to write policies that are easy to read and procedures that guide a performer in completing a given task with success.