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Telephone Etiquette

The telephone is considered as the most convenient and quickest instrument to establish contact with customers

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About the course

The telephone is considered as the most convenient and quickest instrument to establish contact with customers by the majority of companies. There will be many times when you never meet the customer in person, therefore it is essential that each employee answering the phone is able to sell or portray their personality quickly and effectively over the phone

This course will help your employees to develop and master the techniques that will enhance your company’s image. Our methodology includes dynamic learner/trainer interactions and discussions, written and oral exercises, voice recordings, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace

Course features

About the course

The telephone is considered as the most convenient and quickest instrument to establish contact with customers by the majority of companies. There will be many times when you never meet the customer in person, therefore it is essential that each employee answering the phone is able to sell or portray their personality quickly and effectively over the phone

This course will help your employees to develop and master the techniques that will enhance your company’s image. Our methodology includes dynamic learner/trainer interactions and discussions, written and oral exercises, voice recordings, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace

Course features

About the course

The telephone is considered as the most convenient and quickest instrument to establish contact with customers by the majority of companies. There will be many times when you never meet the customer in person, therefore it is essential that each employee answering the phone is able to sell or portray their personality quickly and effectively over the phone

This course will help your employees to develop and master the techniques that will enhance your company’s image. Our methodology includes dynamic learner/trainer interactions and discussions, written and oral exercises, voice recordings, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace

Course features

What you will learn​

Course format

Course content

DAY 1

  • Creating a professional image over the telephone
  • Tuning into your caller
  • You own your attitude over the telephone
  • Controlling the telephone process confidently
  • Company standards and procedures

DAY 2

  • Reception tips
  • Eliminate phone distractions
  • Taking inbound calls
  • Taking outbound calls
  • Effective questioning
  • Dealing different callers
  • Handling complaints
  • Telephone mechanics

Our trainers

One of these subject matter experts will be training you
Natalie Brown

Natalie Brown
MANAGEMENT TRAINER AND CONSULTANT, KEYNOTE SPEAKER, EXECUTIVE COACH

andrea

Andrea Parry
Management Trainer and Consultant

Parveen Sidhu-Rice
Management Trainer and Consultant

hassan

Hassan Saad
Management Trainer and Consultant

Pricing

AED 3600

per delegate

Register Now

Want more info?

for inquiries

Contact Us

4+ delegates?

we recommend In-house

Contact Us

Pricing

Want more info?

for inquiries

Contact Us

AED 3600

per delegate

Register Now

4+ delegates?

we recommend In-house

Contact Us

Why get certified

sample certificate w frame
Getting the right skills

The majority of ILM’s qualifications and courses give learners the skills, knowledge, and experience they need to do a management job in the real world. According to research, 9 in 10 learners said they were able to apply the leadership and management skills learnt through ILM to their day-to-day job role and would recommend ILM’s qualifications and programmes

Positive impact to organisation

Training your team on an ILM qualified course will improve their performance and bring positive change to your organisation. 88% of employers say their business was immediately positively impacted by ILM training programmes. 78% of employers said investing in ILM training increased their income

Career growth

ILM qualifications are very sought after and will improve your career prospects. If an employer has two candidates that they can’t decide between, they are likely to make the decision based on qualifications. So having ILM certification is a great way of increasing your chances of promotion or employment

sample certificate w frame
Getting the right skills

The majority of ILM’s qualifications and courses give learners the skills, knowledge, and experience they need to do a management job in the real world. According to research, 9 in 10 learners said they were able to apply the leadership and management skills learnt through ILM to their day-to-day job role and would recommend ILM’s qualifications and programmes

Positive impact to organisation

Training your team on an ILM qualified course will improve their performance and bring positive change to your organisation. 88% of employers say their business was immediately positively impacted by ILM training programmes. 78% of employers said investing in ILM training increased their income

Career growth

ILM qualifications are very sought after and will improve your career prospects. If an employer has two candidates that they can’t decide between, they are likely to make the decision based on qualifications. So having ILM certification is a great way of increasing your chances of promotion or employment

Our clients say

One of the best online training centers. Very friendly and accomodating. Learning new things and there is a room for new knowledge.

I would strongly recommend you to attend training from Select Training and Management Consultancy L.L.C .The material was very interesting and the discussions were truly inspiring, engaging and fun. During my training, hosts and the participants were very cooperative with their brilliant ideas. I also enjoyed the visual illustrations, which made the content easily understandable with all the participants. To all the Select Training Team, you have all done a wonderful job. I look forward to attending future training’s given the opportunity. And I would like to thank you for your well organized training.

FAQ

Will I get a certificate after the course?

Yes, after the course you will receive a certificate of completion.

Do I get a hardcopy of the certificate?

All participants receive an e-copy of the certificate, but if requested you will receive a hardcopy as well.

Will I have access to learning materials after the course?

Yes, we provide e-Workbook before the course and the PowerPoint after the course.

Will I get a certificate after the course?

Yes, after the course you will receive a certificate of completion.

Do I get a hardcopy of the certificate?

All participants receive an e-copy of the certificate, but if requested you will receive a hardcopy as well.

Will I have access to learning materials after the course?

Yes, we provide e-Workbook before the course and the PowerPoint after the course.