Everyday many organisations experience the loss of revenue because of poor handling of customers by employees. Customer service is more than practice: it is a culture and the mirror of your company culture in the eyes of your customers. Our Customer Service programmes are designed to provide your team with the tools and best practices to help them build a unique and lasting relationship with clients and provide them with the highest standards of customer service.

Excellence in Customer Service

excellence in customer service- select training

It costs five times as much to win a new customer than to keep a current one. Excellence in Customer Service is an attitude…

Telephone Etiquette

telephone etiquette- select training

There will be many times when you never meet the customer in person, therefore it is essential that each employee answering the phone…

Dealing with Difficult Customers

dealing with difficult customers- select training

Occasionally a customer’s behavior may fall short of normal standards. No one likes being stuck in traffic, or working for a boss who does not appreciate you…

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