Administrative Skills and Office Procedures


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يرجى النقر لعرض مخطط الدورة العربية


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If you have three or more candidates or you would like to run this course as an in-house programme, please contact us.



Today’s office is a dynamic place to work with global networking, communication and work flows becoming increasingly complex and challenging. In order to ensure the efficiency of the organisation, employers depend on office administrators to provide effective clerical support to all levels of management. Delegates will develop the necessary technical, organisation and interpersonal skills that will enhance their role as an effective member of the office team.


Administrative staff and office secretaries who would like learn and understand the major functions of an office administrator.


  • Identify the roles and responsibilities of key administrative staff
  • Understand the activities of the organisation
  • Have a general knowledge of IT
  • Understand basic office procedures
  • Gain a better understanding of filing methods and procedures
  • Learn how to manage time efficiently and deal with stress management
  • Enhance communication and interpersonal skills
  • Practice professional business writing
  • How to be assertive in the workplace
  • Identify different types of templates for all forms of business correspondence – letters, memos, e-mails, minutes, etc.


Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Roles and Responsibilities
  • Skills and Qualities
  • Roles of the Administration team
  • Departmental Functions
  • Ethics in the Workplace
  • Handling Difficult Situations
Planning and Organising
  • Define What is Planning
  • Understanding Planning Components
  • The Main Stages of Planning
  • Principles of Prioritising
  • Giving and Writing Clear Instructions
  • Allocate Resources to Achieve Objectives
  • Identifying Obstacles
  • SMART Objectives and Goals
  • Plan, Schedule and Prioritise Your Activities
  • Filing Methods
  • Filing Systems (Online Etc.)
  • Rules for Filing
  • File Retention Policies
  • Privacy and Security
Time Management
  • Managing Your Time
  • How Well Do You Manage Your Time?
  • Benefits of Managing Your Time More Effectively
  • Barriers to Time Management
  • How to Overcome the Barriers
  • Your Common Time Wasters
  • Eliminating Your Own Personal Time Wasters
  • Plan Each Day Efficiently
Interpersonal Skills
  • Communication
  • Learning to Listen
  • Dealing with Difficult People
  • Characteristics of Behaviour Patterns
  • Working with the Boss
  • Managing Change
Information technology
  • MS Overviewe
  • Keeping Information Private and Securee
  • Hardware and Softwaree
  • Ergonomicse
Business Writing
  • Problems Encountered When Writing
  • Organise Thoughts and Generate High Quality Content
  • Create a Plan for Letters, Memos and E-Mail
  • Keep Your Messages Short and Simple
  • Grab Your Reader’s Attention with a Strong Opening Line
  • Provide the Detail Needed to Support Your Writing
  • Write Proper E-Mail Messages


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations

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P.O. Box 44705, Abu Dhabi,
United Arab Emirates
Phone: +971 2 6740340
Fax: +971 2 6743554

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P.O. Box 334058, Dubai,
United Arab Emirates
Phone: +971 4 2566414
Fax: +971 4 2566424

Tax Registration Number:
for VAT purposes, only in the UAE