Office Management

Please click to view Arabic Course Outline
يرجى النقر لعرض مخطط الدورة العربية


July 7 to July 9 Abu Dhabi, United Arab Emirates Register
August 27 to August 29 Dubai, United Arab Emirates Register
October 8 to October 10 Abu Dhabi, United Arab Emirates Register
November 19 to November 21 Dubai, United Arab Emirates Register


Designed to give you the key skills that are required for the smooth running of an office. Discover how to create a more effective office environment and reduce inefficiency in your workplace. Learn processes that you can incorporate into your office, including an assertive and organised approach to managing people and management and planning techniques which will improve information flow and support the achieving of overall organisational objectives.


Designed for newly appointed office managers or supervisors who need to gain key skills that are required for the smooth running of an office.


  • Manage the performance of administration staff
  • Develop office procedures for greater efficiency and effectiveness
  • Gain a better understanding of filing methods and procedures
  • Learn how to manage time efficiently and deal with stress management
  • Enhance communication and interpersonal skills
  • Learn how to be assertive and build a rapport with the boss
  • Identify who your customers are
  • Practice professional business writing
  • How to be assertive in the workplace
  • Your role in meetings
  • Improve written communication
  • Identify different types of templates for all forms of business correspondence – letters, memos, e-mails, minutes, etc
  • Understand the different types of finance used in the office
  • Organise and improve office systems


Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Administrative Skills
  • Planning and Organising Skills
  • Mind Mapping Skills
  • Managing Larger Projects Within Deadlines
  • Problem Solving and Decision Making
  • Business Writing Skills
  • Templates
  • Managing Meetings
  • Being Proactive
  • How to Successfully Work with More Than One Manager
Business Writing
  • Problems Encountered When Writing
  • Organise Thoughts and Generate High Quality Content
  • Create a Plan for Letters, Memos and E-Mail
  • Keep Your Messages Short and Simple
  • Grab Your Reader’s Attention with a Strong Opening Line
  • Provide the Detail Needed to Support Your Writing
  • Write Proper E-Mail Messages
Interpersonal Skills
  • Dealing with Difficult People Using P-A-C
  • Explore Transactions Further Using P-A-C
  • Working with the Boss
  • Building Networks In and Out of the Workplace
  • Giving and Receiving Praise
  • Giving and Receiving Feedback
  • Dealing with Emotions:
    • Differentiate Between Emotional Content and Message Content
    • Using Emotional Intelligence to Influence
    • How to Build Trust with People
  • Filing Methods
  • Advantages and Disadvantages of Each
  • Filing Cabinets
  • Rules for Filing
  • File Retention Policies
  • Privacy and Security
Time Management
  • Managing Your Time
  • How Well Do You Manage Your Time?
  • Benefits of Managing Your Time More Effectively
  • Barriers to Time Management
  • How to Overcome the Barriers
  • Your Common Time Wasters
  • Eliminating Your Own Personal Time Wasters
  • Planning and Prioritising
  • Plan Each Day Efficiently
Managing Working Relationships
  • Assertiveness Skills
  • Building Rapport
  • Influencing Skills
  • Effective Interpersonal Skills
  • Be a Better Listener
  • Conflict Management
  • Problem Solving
  • Motivation
  • Developing a Network of Working Relationships
  • People Management
  • Dealing with Difficult People
  • Delegation
  • Handling Petty Cash
  • Receipts
  • Different Types of Financial Documents.
Telephone Etiquette
  • Making and Taking Calls
  • Being Prepared and Beginning the Call
  • Building Rapport
  • Saying “Thank You”
  • Being Consistent
  • Dealing with Enquiries – Getting the Facts and Controlling the Call
  • How to Sound Confident and Helpful
  • Ending the Call
  • What is a Meeting and Why Have Meetings at All?
  • Alternatives to Meetings
  • Types of Meetings
  • Minute Taking Styles
  • Your Partnership with the Chairperson
  • Taking Notes During Meetings
  • Minute Publishing Styles and How it Should Be Done
  • Types of Minutes
  • The Agenda of the Meeting
Managing Systems
  • Information Management
  • Presenting Statistical Information
  • Customer Service Management
  • Action Planning


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations

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Abu Dhabi

P.O. Box 44705, Abu Dhabi,
United Arab Emirates
Phone: +971 2 6740340
Fax: +971 2 6743554

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P.O. Box 334058, Dubai,
United Arab Emirates
Phone: +971 4 2566414
Fax: +971 4 2566424

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for VAT purposes, only in the UAE