Delegates will focus on increasing familiarity with more sophisticated writing formats and tasks. The programme will consist of grammar and formatting techniques, with a focus on interactive activities and exercises to give delegates the opportunity to practise their business writing skills and receive constructive feedback.

Discover proven techniques to simplify your message, adapt to and connect with various audiences, structure emails, and letters, edit your draft, strengthen your style and captivate your target readers.

All delegates must be proficient in the subjects covered in the Business Writing Skills programme.

The course is for anyone with responsibilities requiring extensive business writing in the form of emails, memos, letters and reports.

• Understand the contributing factors which can lead to customers being difficult, angry or aggressive
• Organising the flow of information
• Apply rules for organising content in a clear and concise manner
• Keeping information simple and concise
• Writing creatively
• Writing effectively
• Completing complex writing assignments
• Writing with a team – who to divide and conquer those major projects
• Apply advanced structuring techniques which gain a desirable response
• Identify and talk to the readers interests
• Proof reading – polishing your work

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

• Group discussion
• Individual and syndicate activities
• Individual and group tasks
• Case studies
• Role plays
• Audio and video evaluation
• Action planning
• Experiential learning games
• Presentations