Three-Day CAP® Exam Preparation Course



SELECT Training’s CAP® (Certified Administrative Professional) Exam Preparation Course aims to provide the delegates an overview and understanding of the benefits of earning and maintaining this certification, its requirements and exam format. The course also aims to provide delegates understanding of the content of the CAP Body of Knowledge and strategies to help them pass the exam.


  • Define what is IAAP – CAP® (Certified Administrative Professional)
  • Recognise the benefits of earning the CAP® credentials
  • Identify the eligibility requirements and exam application process
  • Know the CAP® exam dates and deadlines, administration, audit and review processes
  • Learn the re-certification process, its qualifying activities and categories
  • Explore core resources that would help delegates prepare further for the exam
  • Understanding the CAP BOK (body of knowledge), its domains and performance outcomes amount and what percentage of content is covered on the exam
    • Organisational communications
    • Business writing and document production
    • Technology and information distribution
    • Office and records management
    • Event and project management
    • Operational functions

Course content

Below is an example of the course content.

Day One

Introduction to IAAP – CAP® (Certified Administrative Professional)
  • What are IAAP and CAP®?
  • Benefits of earning CAP® credential
  • Benefits of becoming an IAAP member
  • Earning the CAP® credentials
  • Use of CAP® designation
Exam overview
  • Exam eligibility requirements
  • Exam format
  • Exam scoring
  • Exam dates and deadlines
  • Exam fees
  • Exam administration
    • Testing issues
    • Retesting
    • Cancellations
Maintaining your CAP® credential
  • Re-certification procedure
  • Qualifying activity categories
  • Calculating professional development activities
Domain one: organisational communication
  • Key resources list
  • Percentage covered in the exam
  • Performance outcomes:
    • 1. Describe the concepts and applications of communication, management, and leadership models or theories within organizations.
    • 2. Describe the process of effective interaction with internal and external stakeholders of an organization.
    • 3. Recognise the importance and utilization of professional networking.
    • 4. Demonstrate an understanding of team dynamics within organisations.
    • 5. Describe the positive and negative types of interpersonal interactions existing within an organisation.
    • 6. Demonstrate knowledge in the techniques of creating and giving presentations.
    • 7. Demonstrate the ability to conduct business with diverse cultures.
    • 8. Demonstrate a basic knowledge in organisational structure, systems and strategies including their role in productivity and effective management.
    • 9. Describe how confidentiality, legality and ethics are important for the functioning of an organisation.

Day Two

Domain two: business writing and document production
  • Key resources list
  • Percentage covered in the exam
  • Performance outcomes:
    • 1. Demonstrate knowledge of terminology associated with business writing and document production.
    • 2. Exhibit proficiency in proofreading and editing documents.
    • 3. Demonstrate proficiency in the use of grammar, spelling, and sentence construction.
    • 4. Describe the steps required to create and edit different types of business documents.
    • 5. Describe the features and tools used in desktop publishing for newsletter, flyers, etc.
    • 6. Identify the necessary elements needed to create and present effective charts and graphs.
    • 7. Identify the important elements necessary for finishing a document (e.g., binding, collation, stapling, coloring, graphics, etc.)
    • 8. Demonstrate proficiency in the creation of minutes for meetings.
Domain three: technology and information distribution
  • Key resources list
  • Percentage covered in the exam
  • Performance outcomes:
    • 1. Describe the process of information distribution within an office environment.
    • 2. Identify the important differences between traditional and electronic distribution of information.
    • 3. Identify copyright laws, regulations regarding intellectual property and ways to maintain confidentiality when distributing information.
    • 4. Describe the process and techniques of gathering, compiling and analyzing data.
    • 5. Demonstrate knowledge in the use of the internet, including social media, as a way of distributing information.
    • 6. Demonstrate basic knowledge in the installation, maintenance, and troubleshooting of both equipment and software.
    • 7. Demonstrate basic knowledge in the use of different types of computer systems.
    • 8. Describe common ways of storing and transferring data and the types of media appropriate for each.
    • 9. Explain appropriate security procedures for maintaining, backing up and storing information.

Day Three

Domain four: office and records management
  • Key resources list
  • Percentage covered in the exam
  • Performance outcomes:
    • 1. Demonstrate knowledge of basic terminology associated with records management using ARMA guidelines.
    • 2. Identify the key advantages and disadvantages of electronic and manual (paper) file management based on ARMA guidelines.
    • 3. Demonstrate knowledge of both electronic and manual (paper) filing rules and standards based on ARMA guidelines.
    • 4. Identify the appropriate security for both electronic and manual files.
    • 5. Demonstrate knowledge of file retrieval, maintenance and retention.
    • 6. Identify appropriate ergonomics for a productive personal workspace.
    • 7. Demonstrate knowledge of resources necessary to efficiently manage an office.
    • 8. Identify the important methods of checking and maintaining office supplies.
    • 9. Demonstrate knowledge of functioning in a virtual office.
Domain five: event and project management
  • Key resources list
  • Percentage covered in the exam
  • Performance outcomes:
  • 1. Demonstrate knowledge of basic terminology associated with meeting and event management.
  • 2. Demonstrate proficiency in travel preparation.
  • 3. Describe the key requirements for meetings both in person and virtual.
  • 4. Demonstrate knowledge in prioritising and delegating elements of a project from planning to implementation.
  • 5. Describe the steps required in organising, planning and managing a project.
Domain six: operational functions
  • Key resources list
  • Percentage covered in the exam
  • Performance outcomes:
    • 1. Demonstrate knowledge in the duties and processes of human resources.
    • 2. Describe the various methods of recruitment, staffing, and hiring practices.
    • 3. Recognise why cultural and generational diversity is important for organisations.
    • 4. Demonstrate a basic knowledge of the procedures involved in on boarding and off boarding employees within organisations.
    • 5. Identify basic terminology associated with the financial functions of the organisation.
    • 6. Demonstrate a knowledge of budgets and financial statements.
    • 7. Identify important elements of the banking process and transactions.


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Facilitator-led workshop
  • Presentation
  • Group discussion
  • Individual tasks
  • Case studies
  • Role plays
  • Training DVDs
  • Video evaluation
  • Group activities
  • Individual activities
  • Training games
  • Action planning
  • Physical tasks
  • Experiential learning activities
  • Presentations
  • Group challenges and competitions
  • Practice exam



The CAP® (Certified Administrative Professional) is a professional certification geared towards office and administrative professionals. It is the only recognised professional certification in the administrative field that encompasses all areas of the profession. Earning and maintaining this Certification credentials demonstrates the person’s aptitude as an administrative and office support professional. Earning and maintaining CAP is a three-step process.

1. Certification eligibility
  • No college degree – 4 years of relevant work experience is required
  • Associate degree – 3 years of relevant work experience is required
  • Bachelors’ degree – 2 years of relevant work experience is required
2. Exam overview
  • A written 300-multiple-choice format
  • Approximately 3½ hours to complete
  • Delivered via assessment system’s approved computerised testing centres
  • Based on the CAP Body of Knowledge
3. Re-certification requirements
  • Three-year recertification cycle
  • Maintain professional development points through:
    • Professional development
    • Industry-specific professional development
    • Leadership

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