Interviewing Skills



No schedule at the moment

If you have three or more candidates or you would like to run this course as an in-house programme, please contact us.


Let’s start with the calculation of the cost of a bad hire. Hiring a new employee is typically a long, often expensive journey – and if you get it wrong, it can be a costly mistake. The interview process plays an essential role in helping you identify the right person, and SELECT has developed this workshop to help and guide you to get it right the first time!

We will focus on making the most out of this workshop by knowing how to plan your approach and strategise with the team during the interview making your interviews tactical and results oriented.


The programme is designed for managers, supervisors, team leaders, managers, HR professionals, and anyone who has to recruit as part of their job.


  • Understanding of why interviews are used
  • Review the costs of hiring the wrong candidate
  • Discuss organisational goals
  • Deeper understanding of the job requirements
  • Explore the importance of sound preparation for the interview
  • Discover how to analyse CVs and application forms
  • Follow a useful guide when interviewing candidates, to bring structure and comprehensiveness to the interview
  • Identify the types of bias, the steps involved in evaluating a candidate, and several criteria for ranking candidates.
  • Explore a variety of questioning styles to achieve specific outcomes, including Open, Closed, Theoretical, Alternatives/Options and Reflective Questions.
  • Utilise active listening skills and paraphrasing to ensure clear understanding of the candidate’s career history, achievements and aspirations.
  • Understand how to utilise Behavioural Interviewing questions to explore the candidate’s character, emotional intelligence, capabilities and workplace behavioural style.


Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

ROI of Interviews and the Costs of a Bad Hire
  • Ensuring good quality of hires
  • Reduce turnover are high value propositions
  • Equation: Value of Structured Interviewing
  • Equation: ROI
  • Common mistakes made during interviews and how to avoid them
Understand Interviewing
  • Why interviews are used as part of the selection process
  • Advantages, disadvantages and limitations
  • Different types of interviews
  • Interview ethics
  • Interview etiquette
  • Developing interview checklists
  • The skills and qualities required to be an effective interviewer
  • Roles and responsibilities
Planning for the Interview
  • Evaluating the job description and CV
  • Competencies of the required candidate
  • Establishing criteria
  • Deciding on the agenda
  • Establishing a panel of interviewers
  • Creating a list of questions
  • Phone screening
  • Inviting the candidate to the interview
  • Playing ‘tag team’ with the other interviewers; who will ask what questions?
During the Interview
  • Creating a positive atmosphere
  • Opening the interview and breaking the ice
  • Building rapport and trust
  • Questioning techniques
  • Questions that would reveal truthful and substantive response
  • Wording, order and topics to use and to avoid
  • Preparing to answer questions
  • Reading non-verbal signs
  • Avoiding bias
  • Respecting culture and diversity
  • Dealing with tough candidate
  • Minimise distractions and interruptions
  • Allowing the same amount of interviewing time for each applicant
  • Understanding the importance of silence
  • Note-taking
  • Maintaining confidentiality
  • Encouraging applicant to ask questions
  • Closing the interview
After the Interview
  • Arranging the notes
  • Evaluating the candidates
  • How to rank candidates fairly and accurately
  • Making the decision
  • Communicating the decision


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations

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Phone: +971 2 6740340
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P.O. Box 334058, Dubai,
United Arab Emirates
Phone: +971 4 2566414
Fax: +971 4 2566424

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for VAT purposes, only in the UAE