Performance Management and Appraisals


No schedule at the moment

If you have three or more candidates or you would like to run this course as an in-house programme, please contact us.


Performance management makes sure that the employee and the organisation are focused on the same priorities. It touches on the organisation itself by improving production and reducing waste. It is the key in keeping an organisation and employee aligned, which improves performance and productivity.

Learn the tools and techniques on how to conduct effective employee appraisals, give constructive feedback and carry out counselling sessions. Through various role plays and case studies, delegates will be provided with opportunities to develop a more productive and constructive employment relationship.


  • Know how your job as a manager contributes to the overall growth and development of your team and yourself
  • Define performance management
  • Understand how performance management works and the tools to make it work
  • Learn the three phases of performance management and how to assess it
  • Discuss effective goal-setting
  • Learn how to give feedback on performance management
  • Identify Kolb’s Learning Cycle
  • Recognise the importance of motivation
  • Develop a performance journal and performance plan
  • Determine the main competencies required to hold successful performance meetings
  • Discover how to get employees off to a good start in the face-to-face meeting
  • Maintain healthy employee relations
  • Identify ‘pro-active’ action plans for employees
  • Explore how to support other people’s development
  • See things from other points of view
  • Uncover how to build confidence and morale

Course content

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Day one

The basics
  • What is performance management?
  • How does performance management work?
  • Three phase process
  • Assessments and performance reviews
Performance management system
  • Planning the organisation’s performance management system
  • Developing the performance management system
  • Balanced scorecard basics
  • Key performance indicators (KPIs) approach
Establishing performance goals
  • Employee development needs
  • Developing performance standards
  • Setting performance goals
  • Performance monitoring
Performance management difficulties
  • Dealing with your own and other people’s confidence and morale
  • Dealing with yours and other people’s feelings
  • Dealing with other people’s difficulties
  • When someone disagrees with your assessment

Day Two

Conducting the performance review
  • Visualising for success
  • Gathering information
  • Preparing the employee
  • Conducting the appraisal
  • Interview techniques
Giving feedback
  • 360 degree feedback
  • The correct and incorrect use of ‘praise’
  • Behaviour-based feedback
  • How to give effective feedback – the golden rule
  • Kolb’s learning cycle
Common challenges during the appraisal process
  • Handling disgruntled, uncooperative and intimidating employees
  • Inability to justify the grading – lack of evidence
  • Going off track from the agenda for the appraisal
  • The measurement and judgement problem

Day Three

  • Key factors
  • The motivation organisation
  • Identifying personal motivators
  • Evaluating and adapting
  • The power of praise
The performance journal
  • Record goals and accomplishments
  • Individual development plans
  • Career goal setting
  • Succession planning
  • Keeping track
Creating a performance plan
  • Desired results
  • Prioritisation
  • Measure
  • Evaluation


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

    • Group discussion
    • Individual and syndicate activities
    • Individual and group tasks
    • Case studies
    • Role plays
    • Audio and video evaluation
    • Action planning
    • Experiential learning games
    • Presentations
    • Assessments


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P.O. Box 44705, Abu Dhabi,
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Phone: +971 2 6740340
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P.O. Box 334058, Dubai,
United Arab Emirates
Phone: +971 4 2566414
Fax: +971 4 2566424

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for VAT purposes, only in the UAE