Emotional Intelligence (EI) for Lawyers


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If you have three or more candidates or you would like to run this course as an in-house programme, please contact us.


Emotional Intelligence (Ei) makes the difference between average performers and star performers. Exceptional employees and even some lawyers appear to have greater levels of self-awareness and are not only able to manage themselves but are also able to understand and work effectively with others. In spite of lawyers’ confidence, some might even say arrogance, as to their intellectual competence; for the most part lawyers have a demonstrated unwillingness or inability to tap into emotional data.

This training programme will show you how to perceive, understand and express your feelings accurately and learn how to control your emotions so that they work for you and not against you. The reputation of lawyers generally has suffered from the image of lacking interpersonal, sensibilities, such as compassion. Each category in Emotional Intelligence is explored in detail to help lawyers advance their understanding of how to utilise it to their advantage.


  • Gain a better understanding of how Emotional Intelligence impacts our life
  • Learn how to become more self-aware
  • Manage yourself and your emotions more efficiently
  • Know how to deal with conflict situations
  • Understand the principles of feedback – giving and receiving
  • Define the various EI competencies and identify areas for improvement as needed
  • Identify their personal strengths and blind spots; revealed through the Personality Profiling, the Johari Window and EI self-assessments.
  • Determine the impact of different leadership styles and their associated competencies on organisational climate


Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

The Four Key Areas of Ei for lawyers
    • Emotional perception and expression: the ability to correctly identify how people are feeling
    • Emotional facilitation of thought: the ability to create emotions and to integrate one’s feelings into the way one thinks
    • Emotional understanding: the ability to understand the causes of emotions
    • Making the connection
    • Emotional management: the ability to discover and implement effective strategies utilising one’s emotions to assist in goal achievement

A 2006 Altman Weil article identified five critical concerns of law firms, with people management being one of the highest. But the other four concerns— growth, competition, client service and pricing – also each require effective people management.

Emotional Intelligence
  • What is Emotional Intelligence?
  • How does our Emotional Quotient differ from our Intelligence Quotient?
  • Architecture and skills: core / supporting / resultant
  • Intrapersonal versus interpersonal
  • Handling interpersonal relationships when newly promoted
  • Developing interpersonal relationships with your colleagues
  • Why do we need EI?
  • Is EI learnable?
  • Do lawyers need EI?
  • How important is EI in job roles where there is customer interaction
  • The tendency to “suspend emotions”
  • How to prevent suppressing and ignoring emotions in legal environments
Empathy as an EI Competency
  • Definitions and Examples
  • Empathy and Active Listening
  • The Personal Listening Profile: Determining your most preferred approach to listening
Emotional Intelligence and Career Success
  • Emotional Intelligence in the workplace
  • Qualities of an EI lawyer
  • The benefits of EI
  • What EI is not?
  • Common difficulties at work
  • How to overcome your emotions at work
  • Using Emotional Intelligence to be more proactive in the workplace
  • Getting in ‘touch’ with your feelings
  • Understanding how your feelings affect your behaviour
  • Taking ‘control’ of your emotions
  • Understanding the purpose, direction and mission of your life
  • Identifying what makes us lose confidence in ourselves
  • Developing our self-confidence
  • Giving others confidence
  • Dealing with demands made on our time confidently and competently
  • Understanding the difference between urgency and importance
  • Addressing the emotional issues of clients
  • Dealing with difficult clients:
  • the one who is never satisfied
  • the one whose demands are a constantly moving target
  • the one prone to lengthy tirades
  • the one who resists your advice and refuses reasonable proposals
  • Understanding your ‘Johari Window’
  • Identifying conflict situations
  • Feedback – giving and receiving
  • Seeking a compromise; gaining a win: win situation
  • Understanding our own filtering systems
  • Active listening: understanding and being understood
  • Understanding motivators and de-motivators
  • Maintaining a positive ‘frame of mind’
  • Being motivated to solve problems
  • Believing that the ‘whole is greater than the sum of the parts’
Handling Effective Relationships
    • Relationships with subordinates
    • Managing effective relationships with clients
    • Behavioural styles and how to use EI to your advantage
    • Self-development: developing yourself interpersonally and intrapersonally

A lawyer who can develop a bit of skill in dealing with emotions can go a long way in understanding their clients’ true needs, and helping their clients achieve a satisfying resolution of their conflict.

Setting SMART Goals and Objectives to Develop your EI
  • Identifying personal goals and objectives
  • Developing a personal action plan
  • Implementing the action plan
  • Agreeing an effective follow-up processes
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