Management Skills for High Impact Lawyers


No schedule at the moment

If you have three or more candidates or you would like to run this course as an in-house programme, please contact us.


Competition among law firms for clients is greater than ever. Clients are more critical consumers, spending more time questioning law firms about their services and about the size and what sets them apart from the competition. Showing a unified front is imperative which can be achieved through effective management. However, being an effective manager involves much more than just getting things done. Nowadays, higher levels of supervisory skills are required. Some lawyers and law firms need to start managing their practices in new ways, with new techniques and new attitudes that will attract large numbers of clients and associates.

This workshop has been developed to ensure that the topics covered are relevant to the current competitive legal environment and the challenges of working in practice.


  • Identify what makes a good leader
  • Communicate with greater impact
  • Maintain professional composure when under pressure
  • Learn how to lead
  • Find out what employees need from you as a leader
  • Develop strategies that make things happen
  • Deliver constructive feedback in a way that produces positive change, not resentment or anger
  • Understand what motivates people
  • Take intelligent risks
  • Influence people to follow you
  • Motivate others to action
  • Establish confidence and trust with employees through consistent management actions
  • Supervise friends and former co-workers without hassle or stress
  • Gain cooperation at every level
  • Develop better communication techniques with peers and employees
  • Lead a winning team, department or organisation
  • Empower others to deliver results
  • Recognise individual and team success
  • Define performance standards and hold people accountable
  • Align performance goals with strategy
  • Identify how to handle difficult or sensitive situations more confidently.
  • Know how to increase your visibility within your organisation so ‘promotion’ is recognised


Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Applying a Model for Management Excellence
  • Importance of management identity
  • Making the transition from expert to manager
  • How managing, leading and administering relate to each other
  • Managing people more expert than you
  • What kind of manager do you want to be?
  • Developing a management role model
  • Adapting the model to your managerial situation
  • Ten things all successful managers do
Leadership Fundamentals
  • How to establish your credibility as a leader
  • Leadership role
  • Identify the difference between ‘authority’, ‘power’ and ‘responsibility’
  • Types of ‘power’
  • Sources of ‘power’
  • The emotional requirements of being a manager
  • Establishing confidence and trust with our employees
  • Understanding the influence of managerial styles on employee behaviour
  • Identify your strengths and weaknesses
Factors that Create Workplace Conflict
  • What is conflict?
  • Why conflict is inevitable?
  • Different types of conflict
  • Develop a positive way of looking at conflict
  • Determine whether the ‘conflict’ is really just a misunderstanding
  • Explore multiple causes for workplace dissention
  • Learn how small problems left unaddressed can escalate quickly into full-scale hostility
  • Potential consequences that is possible when problems are not resolved.
Directing and Developing the People
  • Understanding the Business (culture, vision, mission and values)
  • Setting goals aligned with company vision, strategies and objectives
  • Balancing tasks and people
  • Developing People (leadership and teams): Influencing, Motivating, Managing expectations and Appraising
  • Coaching and mentoring
  • Managing conflict
  • Team building and control (delegating and empowering)
  • Communication skills
Effective Communication
  • Communication process
  • Body Language, words and tone of voice
  • The channel of the message
  • Barriers to communication
  • Overcoming the barriers to communication
  • Written and oral communication
  • Knowing your audience
  • Current techniques and new thinking
Building Professional Relationships
  • Networking – how to get to know clients and potential clients
  • Nurturing your “A-list” relationships
  • Networking events – preparation and follow-up
  • How to “work a room”
  • Questioning/listening techniques to build rapport
  • Marketing yourself – including social media
Influencing Skills
  • Achieving your goals at work
  • Fundamentals of communication and influencing
  • Authority, confidence and standing your ground
  • Influencing in meetings
  • Building trust
Filter Systems
  • Identifying our filter systems
  • Making sense of our filter systems
  • What happens to information when it comes into our brain?
  • What happens to information for it to get out!
Interpersonal Skills
  • Building a rapport with colleagues
  • Dealing with difficult people
  • Characteristics of behaviour patterns
  • How to build rapport with anyone and at any time
  • The elements of rapport building
Active Listening
  • An effective framework for effective listening
  • How to get others to listen to you
  • Why people do not listen to you
  • Why you do not listen to others
  • How to focus while listening
  • How to use your physical surroundings to improve your listening ability
  • Strategies to better listening
  • Learn how to get everything you want through listening
Our Internal Representational Systems
  • What is a representational system?
  • How people represent what you say into their own language
  • Techniques and strategies to communicate effectively with people with different systems
Reading Non-Verbal Cues
  • Eliciting thinking patterns through eye movements
  • How to know what people are thinking by their eye movements
  • How to tailor your communications by what you see
Rephrasing for Better Relationships
  • Learn how to use language so that it will be better received
  • Deliver messages to colleagues and effectively respond to phrases such as “that’s not my job” and “I don’t know”.
  • Managing your own emotions when solving problems
  • Building positive relationships
  • Techniques for becoming more effective in delegation
  • The delegation process
  • Effective delegation skills
  • Knowing when and how to delegate
  • Why failing to delegate is a common mistake often made by managers
Using Emotional Intelligence (EI) to Control Situations
  • What is Emotional Intelligence?
  • How does our Emotional Quotient differ from our Intelligence Quotient?
  • Architecture and skills; core / supporting / resultant
  • Intrapersonal vs. Interpersonal
  • Handling interpersonal relationships when newly promoted
  • Developing interpersonal relationships with your colleagues
  • Why do we need EI?
  • Is EI learnable?
Emotional Intelligence and Career Success
  • Emotional Intelligence in the workplace
  • Qualities of an EI Manager
  • The benefits of EI
  • What EI is not?
  • Getting ‘in touch’ with your feelings
  • Understanding how your feelings affect your behaviour
  • Taking ‘control’ of your emotions
Self Confidence
  • Identifying what makes us lose confidence in ourselves?
  • Developing our self-confidence
  • Giving others confidence
Learning Transfer: Taking What You Have Learnt Back to the Workplace
  • Developing your personal action plan for professional confidence and assertiveness
  • How will you use the techniques and principles professionally?
  • Identifying key issues and challenges
  • Rehearsing success and increasing confidence
  • Deciding how, when and where to take action
  • Establishing plans for your long term personal and professional development
  • Your immediate plan of action starting the day you get back to work
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