Habits of Highly Effective People

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يرجى النقر لعرض مخطط الدورة العربية


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If you have three or more candidates or you would like to run this course as an in-house programme, please contact us.


This course explores the people skills needed to manage performance effectively and how to make that role an integral part of everyday business life. Discover the power of effectiveness and feel more satisfied with what you accomplish each day. A practical and interactive programme which will use real life business scenarios to enable participants to build confidence.

Know where you’re going and discover the secrets to success and fulfillment.


  • Discover the skills and qualities of effective people management
  • Explore SMART objectives that motivate staff and drive the business forward
  • Know how to conduct constructive formal and informal reviews within the annual performance cycle
  • Use emotional intelligence to improve self-awareness, self-management, social awareness and relationship management
  • Communicate with influence by providing meaningful feedback, resolving conflicts and addressing workplace difficulties
  • Know how to effectively manage a diverse workforce.


Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Developing Effective Work Habits
  • What are habits?
  • How to break habits?
  • IMPACT Rating; >Integrity, Business Manners, Personality and Style, Appearance, Consideration and Tactfulness
  • Communication
  • Body language
  • Barriers to communication
  • Overcoming the barriers
Habit One: Lead by Example
  • Setting the tone in the office
  • Communicating your expectations
  • Ethical considerations with regards to culture, professionalism
  • What do you want people to say about you in your absence?
Habit Two: Keep up-to-date with technology
  • Using IT to save time
  • Keeping an eye on trends that can be applied to your position or your task
  • Keeping up with technology and using some of the latest gadgets in your job may lead to greater efficiencies
  • Making the most of email folders, file folders, and other techniques to ensure you can find anything with ease
Habit Three: Work Smarter and not Harder
  • What is the difference between urgent and important?
  • Understand the four quadrants
  • Accept that different people have different priorities
  • How to prevent being victimised by the tyranny of the urgent
  • The addictive experience
  • Prioritise using A,B,C,D and 80:20 principle
Habit Four: Focus
  • How to work at a high performing level
  • Learn how to remove distraction
  • Manage your time effectively
  • Self-management and discipline
  • Barriers to time management
  • Managing others
Habit Five: Do what you say you will do!
  • Communicating openly and honestly
  • Learn how small choices make big directional changes in our lives
  • Where do we focus our time and energy?
  • The moment of choice is a moment of truth – ‘be realistic’
  • Plan each day efficiently and follow-up
  • Plan each week effectively and do so simply with a little self-discipline
  • Understand how to track project deadlines and priorities by using various techniques
  • Identify how to ensure that tasks are completed in their entirety and in a timely manner
  • Communicating your priorities to colleagues
Habit Six: Positive Attitude
  • Seeing the glass as ‘half full’
  • Focusing on the important issues
  • Looking at the bigger picture rather than the finer details that sometimes bring us down
  • Developing a positive attitude that is contagious and will make your work environment more enjoyable
Habit Seven: Embrace Change
  • Accepting that change is good thing in most cases
  • What makes change necessary?
  • What causes change to fail?
  • The benefits of change and the consequences of not changing
  • The principles of change management
  • Methods of planning for change
  • Build a foundation to support change
  • Tools used when planning for change
Habit Eight: Respond!
  • Time limits to respond to e-mails, phone calls
  • The importance of responding
  • What is assertiveness?
  • What assertiveness is not!
  • Giving and receiving feedback assertively
  • The power of positive thinking
  • Learning how to say ‘No’ assertively
  • Negotiating a ‘win-win’ situation
  • Practicing assertiveness techniques in ‘real life’ situations
Habit Nine: Under Promise and Over Deliver
  • Be realistic
  • Understand that others depend on you
  • Do not shy away from telling the truth


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations

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Phone: +971 4 2566414
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