Process Management


No schedule at the moment

If you have three or more candidates or you would like to run this course as an in-house programme, please contact us.


A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs. These processes must be monitored, evaluated, and optimised to make sure they are still meeting the goals (desired result) that they were designed to accomplish.

This course will introduce delegates to process management; they will learn how processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.


  • Define process management and related concepts
  • Recognise the vital role processes play in a business
  • Appreciate the role of technology in process management
  • Develop a vision to guide process improvement
  • Understand how to design or enhance an existing process using the business process life cycle
  • Construct a process map
  • Perform what-if analysis
  • Implement and monitor process changes
  • Identify how Lean and Six Sigma methods can assist in managing and improving processes
  • Use a variety of tools and techniques to eliminate waste and redundancies

Course content

Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Day one

Fundamentals of process management
  • What is process management?
  • What is business analysis?
  • Process re-engineering model
  • The process life cycle
Process approach to improvement
  • Advantages of process mapping
  • Attributes of a process map
  • Process assessment approach
The vision phase
  • Creating a vision and seeing the big picture
  • Sharing your vision
  • Dreaming big
The design phase
  • Gathering information
  • Defining your problem
  • Identifying existing and future processes

Day Two

Process mapping
  • Creating a process map with a flow chart
  • Creating a process map with a swim lane diagram
  • Defining improvements
  • Ishikawa (cause and effect) diagrams
  • IPOC diagrams
  • Establishing functions and identifying function leaders
The modelling phase
  • What-if analysis
  • Test driving
  • Testing the design
The execution phase
  • Implementing processes
  • Exploring automation
  • Automating processes
  • Making connections

Day Three

The monitoring phase
  • Implementing measures
  • The balanced scorecard
  • Process mining
  • Process measurement and benchmarking
  • The need to measure
  • Process key performance indicators
The optimising phase
  • Understanding Lean
  • What is Lean?
  • Lean versus Six sigma
  • Creating a Lean enterprise
  • Going green with Lean
  • Characteristics of a Lean organisation
The Toyota production system
  • Liker Pyramid
  • Exploring the philosophy
  • Understanding people and partners
  • Problem solving

Day Four

The critical improvement concepts
  • Kano model
  • Types of waste
  • PDSA cycle
  • R-DMAIC-S model
Lean thinking tools
  • 5W-2H
  • Genchi Genbutsu and Gemba
  • 5-S
Kaizen Events
  • hat is Kaizen?
  • Kaizen blitz workflow


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

    • Group discussion
    • Individual and syndicate activities
    • Individual and group tasks
    • Case studies
    • Role plays
    • Audio and video evaluation
    • Action planning
    • Experiential learning games
    • Presentations
    • Assessments


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Phone: +971 2 6740340
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P.O. Box 334058, Dubai,
United Arab Emirates
Phone: +971 4 2566414
Fax: +971 4 2566424

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for VAT purposes, only in the UAE