Tolerance Workshop


No schedule at the moment

If you have three or more candidates or you would like to run this course as an in-house programme, please contact us.


Workplace patience and tolerance requires an understanding and ultimately the adoption of suitable diversity strategies. Whilst patience and tolerance go hand in hand, other diversity issues include being more self-aware, responsible and accountable for your actions. In today’s workplaces, it is very important to be patient and tolerant with your team members, managers and customers/clients.

his programme focuses upon developing strategies to promote workplace patience and tolerance and understand the hidden costs associated when this does not occur.


  • To build diversity strategies into your team, department and organisation
  • To build a workplace patience and tolerance framework
  • To walk the talk with all employees and team members
  • To develop a key leadership/managerial behaviours which support the team and individual development
  • To develop a key mentoring framework whereby all workplace behaviours are examined
  • To embed empowerment to all employees and team members
  • To appreciate differences in others and communicate this appropriately
  • To understand social, cultural and religious beliefs in the workplace
  • To develop a fair and objective attitude to the way that everyone operates on a daily basis


Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of MASSAR.

Day one

What is tolerance?
  • Defining workplace tolerance and diversity
  • How to be tolerant
  • How it feels when others are not tolerant of us
  • The importance of difference in the workplace
  • Understanding pre-conceptions
  • The costs associated with lack of diversity and tolerance in the workplace
  • Expectations in the workplace
  • It tolerance a new thing?
Building resiliency and flexibility
  • Define resiliency versus flexibility
  • Why are they important?
  • Building resiliency and flexibility
Understanding workplace tolerance policy
  • Designating the core group to deal with tolerance
  • Defining what is acceptable and what is not acceptable
  • Defining the consequences of not being tolerant
  • Writing/updating/amending the policy
Communicating with confidence
  • Communicating with tolerance:
    • our body language
    • the words we use
    • being aware of our tone of voice
  • Barriers to communication and overcoming these barriers
  • Employing language that builds empathy and trust
  • Avoiding disempowering communication
  • Listening and hearing; they aren’t the same thing
Working in a cultural diversified workplace
  • Encouraging diversity in the workplace
  • Your role during diversity initiatives
  • Understanding the diversity framework
  • It’s not what you say, it’s how you say it
  • Understanding stereotypes

Day Two

Managing your relationships
  • Evaluating your relationships
  • How to deal with people who are not tolerant
  • Having difficult conversations about tolerance
Dealing with difficult people
  • Dealing with people who:
    • have an ‘ego’
    • do not want to listen
    • do not see anything wrong with their behaviour
    • lack self-awareness
  • Gaining control of the situation
  • Identifying your hot buttons
  • De-escalation techniques
  • The fight or flight technique
Conflict resolution
  • Common types of conflict in the workplace between:
    • managers and their team
    • team members
    • managers
    • departments
  • Identify the conflict cycle and determine the ‘pain points’
  • Strategies to deal with conflict
  • Putting it into action


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

    • Group discussion
    • Individual and syndicate activities
    • Individual and group tasks
    • Case studies
    • Role plays
    • Audio and video evaluation
    • Action planning
    • Experiential learning games
    • Presentations


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P.O. Box 334058, Dubai,
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Phone: +971 4 2566414
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