Developing Emotional Intelligence

Please click to view Arabic Course Outline
يرجى النقر لعرض مخطط الدورة العربية


March 27 to March 28 Abu Dhabi, United Arab Emirates Register

Course Aims

The rules for the workplace are gradually changing and we are judged completely differently to how we would have been twenty years ago. How intelligent you are, how much training you have had, or your qualifications do not play the central role they once did. Employers are now concerned with how you handle yourselves and each other.

Emotional Intelligence (EI) makes the difference between average performers and star performers. Exceptional employees appear to be those who have greater levels of self-awareness and who are not only able to manage themselves but are also able to understand and work effectively with others.


This course is for anyone would like to learn how to perceive, understand, control and express their feelings accurately.


  • Gain a better understanding of how Emotional Intelligence impacts our lives
  • Learn how to become more self-aware
  • Manage yourself and your emotions more efficiently
  • Know how to deal with conflict situations
  • Understand the principles of feedback – giving and receiving
  • Define the various EI competencies and identify areas for improvement as needed
  • Identify their personal strengths and blind sports revealed through Personality Profiling, the Johari Window and EI self-assessments.
  • Determine the impact of different leadership styles and their associated competencies on organisational climate


Below is an example of the course content. The content can be ‘tailored’ to meet the exact requirements of the client.

Emotional Intelligence
  • What is Emotional Intelligence (EI)?
  • The Difference between Emotional Quotient and Intelligence Quotient
  • Architecture and Skills: Core / Supporting / Resultant
  • Intrapersonal versus Interpersonal
  • Handling Interpersonal Relationships When Newly Promoted
  • Developing Interpersonal Relationships with Your Colleagues
  • Why Do We Need EI?
  • Is EI Learnable
Emotional Intelligence and Career Success
  • Emotional Intelligence in the Workplace
  • Qualities of an EI Manager
  • The Benefits of EI
  • What EI is Not
  • Common Difficulties at Work
  • How to Overcome Your Emotions at Work
  • Using Emotional Intelligence to be More Proactive
  • Empathy and Active Listening
Self Awareness
  • Getting in ‘Touch’ with Your Feelings
  • Understanding How Your Feelings Affect Your Behaviour
  • Taking ‘Control’ of Your Emotions
  • Setting Long Term Personal Goals and Objectives
  • Understanding the Purpose, Direction and Mission of Your Life
Self Confidence
  • What Makes Us Lose Confidence in Ourselves
  • Developing Our Self-Confidence
  • Giving Others Confidence
  • The Difference Between Urgent and Important
  • Addressing Pareto’s Principle; 80:20
  • Understanding Your ‘Johari Window’
  • Identifying Conflict Situations
  • Feedback – Giving and Receiving
  • Seeking a Compromise; Gaining a Win – Win Situation
  • Understanding Our Own Filtering Systems
  • Active Listening: Understanding and Being Understood
  • Understanding Motivators and De-Motivators
  • Maintaining a Positive ‘Frame of Mind’
  • Being Motivated to Solve Problems
  • Believing that the ‘Whole Is Greater Than the Sum of the Parts’
Handling Effective Relationships
  • Relationships with Subordinates
  • Managing Effective Relationships
  • Behavioural Styles
  • Social Skills
  • Self-Development: Developing Yourself Interpersonally and Intrapersonally
Setting SMART Goals and Objectives to Develop Your EI
  • Identifying Personal Goals and Objectives
  • Developing a Personal Action Plan
  • Implementing the Action Plan
  • Agreeing an Effective Follow Up Process

Methodology of Training

The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

  • Group discussion
  • Individual and syndicate activities
  • Individual and group tasks
  • Case studies
  • Role plays
  • Audio and video evaluation
  • Action planning
  • Experiential learning games
  • Presentations
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How did you hear about us?

Abu Dhabi

P.O. Box 44705, Abu Dhabi,
United Arab Emirates
Phone: +971 2 6740340
Fax: +971 2 6743554

Tax Registration Number:
for VAT purposes, only in the UAE


P.O. Box 334058, Dubai,
United Arab Emirates
Phone: +971 4 2566414
Fax: +971 4 2566424

Tax Registration Number:
for VAT purposes, only in the UAE