Certificate in Supply Chain and Operations Management

Accredited by the American National Standards Institute (ANSI)



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Certificate in Supply Chain and Operations Management (CISCOM) is the ‘first’ certification to combine the Supply Chain Management and Operations Management bodies of knowledge into a single, integrated training programme. It is a comprehensive training programme that prepares candidates for jobs in trade and industry, related to purchasing, production management, inventory management, warehousing, logistics, distribution, customer service, import and export, and others. The CISCOM Certificate is awarded upon successful completion of the programme, and is valid for life. Certificate holders are authorised to use the CISCOM designation with their name. Each certificate carries a unique ID for verification purpose.

Earning CISCOM is a three-step process.

1. Registration
  • SELECT will process the registration
  • Delegates will get access to online learning resources
2. Certification eligibility
  • Bachelors degree or high school diploma with some industry-related experience
  • Attended 27 hours of instructor-led training
  • Successful completion of all assignments
3. Exam overview
  • 120 multiple-choice questions
  • 3 hours duration
  • Online proctored exam, administered by BRASI
  • Passing score is 70%

SELECT is the exclusive BRASI Education authorised CISCOM training provider and exam centre in Abu Dhabi.

Course content

Below is an example of the course content.

Day one: Module 1 – Planning

This module lays the conceptual foundation for further study of the subject matter. Topics include:

  • Competitive strategy
  • Product differentiation
  • SWOT analysis
  • Planning processes, including:
    • Sales and operations planning
    • Master scheduling
    • Rough-cut capacity planning
    • Capacity requirements planning
    • Materials requirements planning
    • Distribution requirements planning
    • Inventory planning and other planning processes
Module 1 Chapters
  • Chapter 1: Introduction
  • Chapter 2: Planning – an overview
  • Chapter 3: Supply chain planning processes
  • Chapter 4: Computer-based planning systems
  • Chapter 5: Planning performance
  • Chapter 6: Balancing the 4 C’s
  • Quiz and assignment
Learning outcome:
  • Understand the objectives and scope of supply chain
  • Define the 4 C’s of supply chain management and the effect of the 3V’s (visibility, variability, and the velocity) on supply chain
  • Identify the main drivers and facilitators of supply chain
    • Recognise the supply chain hierarchy, along with the associated time horizons and planning processes, and the relationship of competitive strategy with supply chain strategy
  • Understand the ‘3 flows and 2 views’, and the ‘delayed differentiation’ or postponement strategy
  • Perform calculation for forecast of sales with ‘moving averages’ and ‘exponential smoothing’ methods
  • Perform calculation for forecast metrics, i.e., ‘mean absolute deviation’, ‘standard deviation’ and ‘bias’
    • Understand the planning processes within manufacturing, including sales and operations planning, master scheduling, materials requirement planning and capacity requirements planning
  • Perform Materials Requirement Planning (MRP) calculation
    • Perform Economic Order Quantity (EOQ) calculation and apply it to the trade-off between inventory carrying cost and ordering
  • Understand the concepts and implications of Lead Time and Time To Market (TTM)
  • Understand the use of Capacity Requirements Planning (CRP)
  • Understand the use of computer-based planning systems including Enterprise Resource Planning (ERP) and reports
  • Recognise the value of performance measurement in planning

Day two: Module 2 – Organising

This module focuses on the structure of supply chain, and the relevance of various models to competitive strategy. Factors such as complexity, fragmentation, interdependence and channel relationships are discussed, with respect to enhancing customer service while gaining cost efficiencies.

Module 2 Chapters
  • Chapter 1: Supply chain structure
  • Chapter 2: Supply chain complexity
  • Chapter 3: Supply chain integration
  • Chapter 4: Role of the supply chain function
  • Chapter 5: Outlook for supply chain management
  • Chapter 6: SC organisation effectiveness
  • Chapter 7: Balancing the 4 C’s
  • Quiz and assignment
Learning Outcomes
  • Differentiate between physical infrastructure and non-physical framework
  • Define the role and characteristics of vendor, customer and consumer
  • Understand the relationship between manufacturing and brand marketing
  • Understand the role of channel master, channel partner and channel member
  • Identify the sources, effects and resolution of complexity in supply chain
  • Define the drivers and types of integration
  • Define the roles and functions in supply chain management
  • Identify the pros and cons of centralisation and decentralisation
  • Perform calculation for plant location using the ‘gravity model’
  • Understand the roles of product franchise, plant and business unit

Day three and four: Module 3 – Delivering

Delivery is the net outcome of the entire supply chain’s efforts and operations. Supply chain execution being the front-end of interaction with the customer, the review encompasses forecast of sales, distribution, manufacturing, procurement, outsourcing, and other internal supply chain activities.

Module 3 Chapters
  • Chapter 1: Customer service
  • Chapter 2: In-bound logistics
  • Chapter 3: Manufacturing
  • Chapter 4: Out-bound logistics
  • Chapter 5: Technology in logistics
  • Chapter 6: Delivery effectiveness
  • Chapter 7: Balancing 4 C’s
  • Quiz and assignment
Learning Outcomes
  • Understand the goals and functions of Customer Relationship Management (CRM)
  • Define the use of technology in CRM and data sources
  • Understand the role, training and empowerment of CRM staff
  • Perform calculation for ‘on-time’ shipping metric
  • Understand the success factors in CRM
  • Identify the scope and role of Supplier Relationship Management (SRM)
  • Identify the uses of spend analysis
  • Identify different types of manufacturing layouts, ‘continuous flow manufacturing’ and ‘discrete batch manufacturing’
  • Identify the relationship of push/pull to capacity and inventory
  • Perform calculations for product cost, cost of goods manufactured, cost of goods sold and contribution margin, and breakeven volume
  • Define Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP)
  • Understand the trends in supply chain management
  • Define the role of technology in improving collaboration and communication within a supply chain
  • Define benchmarking and best practices in supply chain

Day five: Module 4 – Growing

Profitable and consistent growth is the objective of every business, however, external and internal challenges can cause the focus to shift from long term sustainability to short-term expediencies and putting off the bush fires. Strong leadership and the use of appropriate methodologies is the key to maintaining sustained improved. Tool kit discussed in this module includes Lean, Six Sigma, Just In Time, Total Quality Management, Toyota Production System, Theory of Constraints and other proven methodologies for continuous improvement.

Module 4 Chapters
  • Chapter 1: Growth dynamics
  • Chapter 2: Sustainable growth
  • Chapter 3: Best Practices and Bench Marking
  • Chapter 4: Productivity tools
  • Chapter 5: Change and Transformation
  • Chapter 6: Balancing the 4 C’s
  • Quiz and assignment
Learning Outcomes
  • Study the application of Markov analysis.
  • Define the importance of sustainable growth
  • Examine the financial ratios related to supply chain management
  • Identify the concepts of bench marking and best practices
  • Understand the basic concepts of Just In Time (JIT)
  • Understand concepts and applications in Six Sigma
  • Understand concepts and applications in Lean
  • Understand concepts and applications in Theory of Constraints
  • Identify the role of leadership in change and transformation
    • Understand the cumulative effect of supply chain decisions on business performance through the review of a case study


The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

    • Facilitator-led workshop
    • Presentation
    • Group discussion
    • Individual tasks
    • Case studies
    • Role plays
    • Training DVDs
    • Video evaluation
    • Group activities
    • Individual activities
    • Training games
    • Action planning
    • Physical tasks
    • Experiential learning activities
    • Presentations
    • Group challenges and competitions
    • Practice exam
    • Assignments


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